Debra Wright
DALLAS
Summary
Dynamic administrative professional with a proven track record at Bright Horizons, excelling in customer service and office management. Skilled in data entry and file organization, I foster strong client relationships while ensuring confidentiality. My proactive approach enhances operational efficiency and supports a positive environment for both staff and families.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Bright Horizons at The Learning Academy
06.2016 - Current
- Answere multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record keeping for billing and payments of families.
- Manage children's files and staff files.
- Ordering of food to be delivered each week.
- Manage phone and email correspondence and handle incoming and outgoing mail.
- Manage scheduling for teachers, balancing lunch breaks on daily basis.
Teacher
Bright Horizons
10.2014 - 06.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Pre-K Teacher
Head Start
08.2012 - 10.2014
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Associate of Arts - Early Childhood Care And Education
Chattahoochee Technical College
Marietta, GA05-2002
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Word
- File organization
- Customer and client relations
- Office management
Timeline
Administrative Assistant
Bright Horizons at The Learning Academy
06.2016 - Current
Teacher
Bright Horizons
10.2014 - 06.2016
Pre-K Teacher
Head Start
08.2012 - 10.2014
Associate of Arts - Early Childhood Care And Education
Chattahoochee Technical College
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