Debra Yeager
FLAT ROCK,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Fuel Team Lead
B&W Cartage
12.2020 - Current
- Gathered, organized and input information into digital database.
Maintained database systems to track and analyze operational data.
Devised and implemented processes and procedures to streamline operations. Ensured accurate record-keeping with diligent data entry and database management for vital company information. - Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives, Coached team members in techniques necessary to complete job tasks, collaborated with other department leads to streamline workflows and improve interdepartmental coordination.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Caregiver
T. Dooley
03.2019 - 07.2020
- Transported individual to events and activities, medical appointments, and shopping trips.
- Assisted patient with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patient move around personal and public spaces.
- Built strong relationships with client to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support and companionship for client experiencing social isolation or depression.
Assistant Manager
Roadrunner Services, LLC
10.2015 - 01.2019
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Managed staff scheduling, payroll for 300+employees, to ensure smooth operations and employee satisfaction.
- Verified and tracked all delivery deadlines to facilitate smooth workflow and satisfied clients.
- Resolved conflicts among team members through effective communication strategies resulting in harmonious work environments.
- Collaborated with human resources on recruiting efforts, conducting interviews, and onboarding new hires.
- Provided critical support during periods of rapid growth or change by adapting quickly to evolving business needs.
- Coordinated company events including team building activities, company meetings, holiday parties, enhancing employee morale.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements. fielded customer questions and complaints and rectified issues.
supported customers via telephone, email and at sites to handle escalations and product concerns.
Education
GED -
Washtenaw Community Schools
Ann Arbor, MISkills
- Detail-oriented approach
- Time management; Shift scheduling
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Customer service
- Decision-making
- Office management
Timeline
Fuel Team Lead
B&W Cartage
12.2020 - Current
Caregiver
T. Dooley
03.2019 - 07.2020
Assistant Manager
Roadrunner Services, LLC
10.2015 - 01.2019
GED -
Washtenaw Community Schools
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