DEBRA YUNCKER-TRUDELL
Port Charlotte,FL
Summary
Adept at enhancing coding accuracy and efficiency, my tenure at Community Eye Center showcased a robust application of HCPCS coding and teamwork capabilities. By implementing rigorous review processes and collaborating closely with physicians, I significantly improved claim approval rates and ensured strict HIPAA compliance, positioning myself as a key contributor to operational excellence.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
44
44
years of professional experience
Work History
Opthalmic Medical Coder
Community Eye Center
04.2003 - 05.2023
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Enhanced team efficiency with regular training sessions on new coding updates and best practices.
- Trained and mentored junior coders to support growth and development amd apply high-quality coding practices.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices.
- Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Generated reports to identify coding trends and discrepancies.
- Verified signatures and checked medical charts for accuracy and completion.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Improved patient privacy protection by strictly adhering to HIPAA regulations during coding and billing process.
Customer Service Representative
Lesco Distributing
09.1979 - 08.2002
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Columbia High School
06.1970
Skills
- Medical terminology
- HIPAA compliance
- Medical billing
- Insurance verification
- Data entry
- Clinical documentation
- Medical claims coding
- Claims processing
- Training and mentoring
- Medical record security
- Coding error resolution
- Continuing education
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 30 staff members and developing a training program ensuring product knowledge and skills taught for excellent customer service.
Timeline
Opthalmic Medical Coder
Community Eye Center
04.2003 - 05.2023
Customer Service Representative
Lesco Distributing
09.1979 - 08.2002
High School Diploma -
Columbia High School
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