Debra Zaborowski

Maintained clean and organized work environment to maintain my priority of providing the best customer service

• Collaborated with team members to improve overall customer experience and boost company reputation.
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.
• Managed customer complaints effectively, offering solutions that exceeded expectations.
• Provided exceptional support during peak hours as well as holidays and special events.
• Collaborated with other departments to guarantee customer satisfaction.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Assisted customers with product selection, providing detailed information on features and benefits.
• Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
• Utilized problem-solving skills to address customer queries and complaints.
• Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
• Streamlined the customer service process for increased efficiency and faster response times.
• Assisted in implementing new policies or procedures aimed at improving customer experience throughout the organization.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with Loan Processors to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
• Developed and maintained filing systems to facilitate easy access to information.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Increased customer service success rates by quickly resolving issues.

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained and managed customer files and databases.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.