Debra A Benn
Catskill,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Banking Officer
Ulster Savings Bank
01.2022 - Current
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Represented bank at community events to establish strong ties and promote business.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Played a critical role in driving successful audit results through diligent record-keeping practices.
- Increased customer satisfaction by providing timely and accurate banking services.
- Managed risk effectively by monitoring account activity and conducting thorough customer due diligence.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
Bank Manager
Ulster Savings Bank
09.2013 - 12.2022
- Cultivated high-performance culture within branch by setting clear expectations and rewarding top performers accordingly.
- Assessed employee performance and developed improvement plans.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with strong sense of personal responsibility.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Identified partnership opportunities and established favorable business connections.
- Acted as team leader in group projects, delegating tasks and providing feedback.
Branch Supervisor
Ulster Savings Bank
09.2008 - 01.2013
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
Assistant Supervisor
Ulster Savings Bank
01.2007 - 10.2008
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Trusted Advisor Certification -
Emmerich Group
06.2024
Accredited Banking Professional Certification -
Emmerich Group
01.2022
Some Courses - Business Administration
Suny Ulster
2019
Ulster Leadership Development -
Ulster Chamber of Commerce
Kingston, NY06.2014
Skills
- Customer Service
- Problem-solving skills
- Due diligence
- Community Relations
- Relationship building and management
- Meticulous attention to detail
- Cash handling expertise
- Prioritizing and Planning
- Operations Management
- Team Building Leadership
- Intuit QuickBooks
- Customer relationship development
- Business Development
Accomplishments
2023-Present Serve on Woodstock Satellite Rotary Club as Treasurer
2022-Present Serve on Ulster Literacy Association as Secretary
2017-Present Serve on Good Neighbor Food Pantry of Woodstock Inc. as Treasurer
2019- Present Moment of Truth/Service Standards Committee (Chair person since 2023)
2019-2021 Served on Circle of Friends for the Dying Inc as Treasurer
2019-2022 Served on Woodstock Chamber of Commerce and Arts as Treasurer
2013-2016 Served on Phoenicia Business Association
2013-2016 Served on Phoenicia Rotary Club as Secretary and President Elect
Timeline
Banking Officer
Ulster Savings Bank
01.2022 - Current
Bank Manager
Ulster Savings Bank
09.2013 - 12.2022
Branch Supervisor
Ulster Savings Bank
09.2008 - 01.2013
Assistant Supervisor
Ulster Savings Bank
01.2007 - 10.2008
Trusted Advisor Certification -
Emmerich Group
Accredited Banking Professional Certification -
Emmerich Group
Some Courses - Business Administration
Suny Ulster
Ulster Leadership Development -
Ulster Chamber of Commerce
Similar Profiles
Johanna WootonJohanna Wooton
Senior CSR at Kleberg BankSenior CSR at Kleberg Bank
Andrea De Sousa MiguelAndrea De Sousa Miguel
Record Management Analyst at Ulster Bank IrelandRecord Management Analyst at Ulster Bank Ireland
Mairead FarrellMairead Farrell
Acting Branch Manager at Ulster BankActing Branch Manager at Ulster Bank