Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra A. Dague

Shakopee,MN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

My Pillow
08.2022 - Current
  • Managing and updating customer data bases
  • Upselling and cross-selling products
  • Following up with customer calls
  • Handling customer complaints and concerns
  • Processing orders and payments
  • Inbound/outbound calls
  • Collecting and reporting customer feedback
  • Guide callers through trouble shooting, navagating the company site or using the products
  • Taking the extra mile to engage in customers
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Act as company gate keeper.
  • Resolve customer complaints via phone, email, mail or social media.
  • Keep record of customer interaction, process customer accounts, and file documents.
  • Meet personal/team sales targets and call handling quotas.

Packaging Technician

Apple Valley Foods
08.2019 - Current
  • Following company guidelines regarding packaging
  • Properly use packing materials including hand tools, glues, padding, etc
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Maintains a clean, sanitary, and safe work area.
  • Keeps products separated, organized, and in good rotation.

Housekeeping

Holiday Inn & Suites
05.2018 - 08.2019
  • Stock support supplies
  • Cleaning guest rooms mid-stay and after departure
  • Ensure security of guests rooms and privacy
  • Order needed supplies – tracked inventory
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Notify management of necessary repairs.
  • Assisting guests when necessary.

Education

GED -

2003

Skills

  • Strong communication and active listening skills
  • Quality Assurance Controls
  • POS Systems Expertise
  • Microsoft Excel
  • Data Evaluation
  • Billing Adjustments and Refunds
  • Business Development Understanding
  • Trouble shooting and problem solving
  • Ability to follow verbal and written instructions
  • Reliable and punctual
  • Consistent attention to detail
  • Self motivated
  • Self motivated
  • Desire to work with team members or idependantly

Timeline

Customer Service Representative

My Pillow
08.2022 - Current

Packaging Technician

Apple Valley Foods
08.2019 - Current

Housekeeping

Holiday Inn & Suites
05.2018 - 08.2019

GED -

Debra A. Dague