Debra A Dragan Bowen
O'Fallon,Missouri
Summary
Reliable employee seeking Patient Access Rep or Scheduling position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and upbeat, successful at promoting patient satisfaction with consultative techniques and diligent attention to individual needs.
Overview
14
14
years of professional experience
Work History
Health Insurance Broker
Self Employed - Healthcare Solutions Team
City of Saint Peters And O'Fallon, MO
07.2014 - 04.2022
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Explained features, disadvantages and advantages that fit clients' needs to promote insurance sales.
- Certified each year to sell ACA (Marketplace) plans to under 65 crowd.
- Used Lead Master, proprietary email and Top Broker to keep track of clients and their chosen products.
- Developed flyers, post cards and social media marketing strategies to create leads and boost sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers face-to-face and by phone to provide information about available products and policies.
- Managed 50- 75 customer calls per day.'
- Remained impartial in order to advise clients based on circumstances.
Telephone Sales Representative
The Employment Guide
Maryland Heights And St Peters, Missouri
07.2012 - 04.2014
- Sold Employment Ads to Small and Large Businesses.
- Managed 50+ customer calls per day.
Telephone Sales Rep
The Berry Company
St Peters, Missouri
10.2008 - 05.2011
- Yellow Pages Ads for Small and Large businesses within assigned geographical locations throughout Midwest
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings including print and internet ads.
- Completed daily call lists up to 100 or more leads per day
Furniture Sales
American TV Appliance & Furniture
Oak Creek WI And St Peters, Missouri
09.2004 - 03.2006
- Sold furniture for living room, bedrooms, kitchens and dining room furnishings for one room to whole house.
- As top performer, was invited to transfer to new store built in St Peters MO in 2005
- Successfully helped open total of 2 new stores in one in Illinois and one in Missouri
- Increased sales by treating customers well and having them become repeat customers
Furniture Sales Lead
Weekends Only
Bridgeton And St Peters, Missouri
- Sold furniture for all home furnishing for one room to whole house.
- Trained up to 8 new sales associates assigned to my team
- As one of the top performers, opened new store location in St Peters, MO
Temporary Office Worker
Kelly Services Temp Service
Milwaukee, Wisconsin
- Scheduler Coordinator|
- Receptionist duties, including answering phones, distributed interoffice mail, typing correspondence, for staff and coordinated outgoing parcels
- Scheduled Medical Equipment Repairs training for GE Engineers from around world.
- Co-hosted business TV training shows for worldwide GE facilities
- Booked airfare, hotel and ground transportation to coordinate travel for incoming engineers for training
- Performed Medical Transcription for 4 Doctors' Office to accommodate staff vacations.
- Kept progress records for each engineers' training
Health Unit Coordinator
Saint Francis Hospital
Milwaukee , Wisconsin
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered medication and patient test orders into computer system for 24 Orthopedic patients and up to 30 patients on surgery days for Pediatric floor
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Answered telephone calls to direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff and entire patient census for unit
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Carried out office duties utilizing data entry skills in framework of medical database.
- Received and routed laboratory and x-ray results to correct clinical staff members and patient charts.
Education
Associate of Arts - Commercial Art/Graphic Design
- Member of National Honor Society for Commercial Art
- Computer training on the newest Adobe software at the time for Macintosh computers.
- Drawing, Painting
- Marketing and Advertising
- Graduated with a 3.8 GPA
Certification - Health Unit Coordinator
- National Honor Society for Unit Secretary Certification
- WI State Certification for Health Unit Secretaries
- Anatomy and Medical Terminology
- All-inclusive training to successfully manage a hospital unit on a daily basis.
- Clinical experience/internship on a Hospital Respiratory Unit.
- Graduated with a 4.0 GPA
Skills
- Available Evenings, Weekends and Holidays
- Self starter, Staff Needs Assessment
- Engaging with Diverse People
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Word Processing
- Excellent Written and Verbal Communication
- Medical Terminology
- Safety and Cleanliness
- Professional Relationships
Timeline
Health Insurance Broker - Self Employed - Healthcare Solutions Team
07.2014 - 04.2022
Telephone Sales Representative - The Employment Guide
07.2012 - 04.2014
Telephone Sales Rep - The Berry Company
10.2008 - 05.2011
Furniture Sales - American TV Appliance & Furniture
09.2004 - 03.2006
Furniture Sales Lead - Weekends Only
Temporary Office Worker - Kelly Services Temp Service
Health Unit Coordinator - Saint Francis Hospital
Milwaukee Area Technical College (MATC) - Associate of Arts, Commercial Art/Graphic Design
Milwaukee Area Technical College (MATC) - Certification, Health Unit Coordinator
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