Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Debra A. Marcusson

Debra A. Marcusson

Huntington Beach,CA

Summary

Experienced and results-driven professional focused on meeting or exceeding objectives seeking Executive level position in Learning & Development, Leadership Development and/or People & Culture. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

25
25
years of professional experience
5
5

Certifications

Work History

Owner - Facilitator

Performance Ready Consulting
Huntington Beach, CA
02.2020 - Current
  • Facilitate workshops for organizations in leadership, culture building, and team building
  • Facilitate Lego Serious Play workshops on topics that included re-organization, team building, goal setting, mission, and vision planning
  • Facilitate Situational Leadership Hybrid Workshops
  • Workshops scheduled as requested; workshops paused due to pandemic
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.

Director of Technical Training

California State University Chancellor’s Office
Long Beach, CA
09.2019 - Current
  • Management of organizational/systemwide development initiatives and implementation
  • Management and delivery of systemwide Learning Management System (approximately 35,000 employees and up to 500,000 students)
  • Monitored production operations for quality and compliance with standards.
  • Management, implementation and reporting of systemwide compliance courses including Title IX, Sexual Harassment and Prevention for Employees and Supervisors, Clery Act, Injury and Illness Prevention for employees, and other mandatory compliance courses.
  • Leadership and Employee Growth development facilitator and curriculum designer
  • Lead Learning Project Manager for Systemwide (23 campuses) for implementation of new Human Resources System
  • Served as primary decision-maker for LMS technology enhancements, creating budget guidelines, and enhance learners experiences.Fiscal Management of Learning and Development budget
  • Management of Statewide Policies and Procedures related to employees and accessibility (training); define, interpret, and apply all federal, state, and local policy, laws and/or regulations as applicable
  • Developed strategic plan for next five years encompassing learning goals and objectives
  • Facilitator for team building events, culture building activities and employee engagement
  • Direct manager of four employees and oversight of 23 campus Learning System Administrators
  • Management of vendor contractors, internal and external stakeholders
  • Facilitator for Systemwide Academic Resources Annual Conference
  • Served as primary decision-maker for LMS technology enhancements, creating budget guidelines, and enhance learners experiences.
  • Maintained energy and enthusiasm in fast-paced environment

Director of Professional Development & Training

California State University Dominguez Hills
Carson, CA
01.2018 - 09.2019
  • Management and implementation of organizational development initiatives to approximately 1,500 staff and faculty
  • Develop curriculum and implement educational programs for all staff, faculty, and student workers on campus that includes evaluation of programs
  • Leadership workshops and 1:1 leadership mentoring
  • Organization of resources to align with learning initiatives
  • On-campus organizational effectiveness consultant for all departments
  • Developed strategic plan for next five years encompassing learning goals and objectives
  • Development of Student Employment and Career Readiness program in collaboration with CSUDH Career Center
  • Management of Learning Management System
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Directed training programs and development paths for managers and supervisors.

Learning and Performance Manager

Nationwide Insurance
Brea, CA
01.2014 - 12.2017
  • Management of learning and performance initiatives, implementation, and evaluation to approximately 600 employees and over 15,000 employees for nationwide initiatives
  • Designed curriculum and implemented new hire training, on-boarding, technical training, soft-skills training, and other training as needed for operations, which includes customer service call-center, which led to 40%, decrease in on-boarding time with measurable increase in effectiveness
  • Development and facilitation of Leadership workshops including Situational Leadership, Continuous Improvement (White Belt/Six Sigma), Culture development (Orange Frog) and continuous development programs for professionals
  • Certified Facilitator of Situational Leadership (Ken Blanchard, Co)
  • Delivered bespoke analyses and insights to define and drive growth across brand key performance indicators.
  • Monitored key performance indicators and built processes to support partner performance and growth.
  • Fiscal Management of department
  • Spearheaded continuous improvement initiatives to increase operational excellence and development.
  • Restructured and Re-designed goals, objectives, roles and direction of Learning and Performance Department
  • Implementation of Evaluation process of department training which has led to measurable metrics in determining effectiveness of training and learning
  • Member on Nationwide Learning Leaders Council: development and implementation of learning strategic initiatives to meet enterprise goals
  • Evaluated current processes to develop improvement plans.
  • Delivered bespoke analyses and insights to define and drive growth across brand key performance indicators.

Independent Contractor/Instructional Designer

Self-Employed
Bullhead City, AZ
07.2013 - 06.2014
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Developed curriculum for Career and Technical Education course for River Valley High School that aligned with State Educational Standards
  • Conducted learner analysis, design curriculum, developed instructor-led and online learning modules, implemented course, and evaluated course for future classes
  • Planned and monitored implementation of technology-based learning programs.

Assistant Professor/Extension Educator

University of Nevada Reno
Laughlin, NV
07.2010 - 01.2014
  • First Extension Educator in Town of Laughlin, University of Nevada Reno; developed and implemented educational programs for approximately 6,500 residents
  • Management of University Extension office in Laughlin, Nevada
  • Management and Implementation of community-based programs and educational programs in Town of Laughlin, NV
  • Synthesize, created, communicated, and delivered educational and community programs to citizens of town in classroom, business, and community settings
  • Contributor to Laughlin Town Advisory Board in monthly meetings and member of community engagement committee
  • Applied innovative teaching methods to encourage student learning objectives.
  • Collaborated with local government and schools in implementing STEM summer program as well as robotics program at Laughlin Junior High School
  • Higher Education outreach services within Southern Nevada
  • Collaborated with colleagues on curriculum revision, evaluation of course syllabi and lesson plans for community based curriculum.
  • Created materials and exercises to illustrate application of course concepts.
  • Regional Workforce development training office; facilitated leadership and customer service workshops
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Oversee daily office operations of local University office
  • Publication: Marcusson, (2011) Results of community needs survey Southern Clark County, University of Nevada Cooperative Extension Special Publication (10 pages). SP-11-11.

Program Director

WestCare
Bullhead City, AZ
05.2006 - 06.2010
  • Managed daily operations of non-profit social service programs that included Children and Youth Homeless Shelter, Adolescent Group Home for boys and Women and Children’s Domestic Violence Shelter
  • Direct management of staff members at all facilities
  • Provided ongoing direction and leadership for program operations.
  • Developed and implemented curriculum, policy, and procedures for all programs
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Initiated, developed, and implemented on-site educational program to serve needs of homeless children and youth
  • Developed, implemented, and facilitated staff training related to compliance, operations, and leadership development
  • Leadership development for staff, clients, and youth
  • Research, developed and implemented youth development programs from evidence-based research for at risk youth
  • Successful grant writer and management of local, state, and federal grants
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Improved success of program by making proactive adjustments to operations.
  • Management of volunteers and fundraising events including annual 5k Domestic Violence Run
  • Analyzed budgets, financial reports, and projections for accurate reporting of financial standing
  • Developed and implemented fundraising events on annual and continuing basis

Deputy Probation Officer II/Safe Schools Officer/Training Officer

Mohave County
Bullhead City, AZ
04.2000 - 04.2006
  • Project Management
  • Coordinated education of juveniles on probation
  • Supervised offenders to reduce risk to community.
  • Research, developed and implemented first life skills program in Mohave County
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Safe Schools Officer at Mohave High School; management of at-risk youth program
  • Maintained compliance with all legal statutes, policies, and procedures.
  • Analyzed, designed, developed, implemented, and evaluated behavior modification program for at risk youth
  • Conducted investigations into violations and other allegations.

Education

Master of Science - Education, Learning Design & Technology

Purdue University
West Lafayette, IN
12.2013

Master of Arts - Education, Curriculum & Instruction

University of Phoenix
Tempe, AZ
10.2006

Bachelor of Science - Physical Education

California State University - Los Angeles
Los Angeles, CA
06.1998

Skills

  • Program/Project Management
  • Compliance Assessments
  • Operational Efficiency
  • Employee Training
  • Strategic Planning
  • Problem Anticipation and Resolution
  • Diversity and Inclusion
  • Leadership Development
  • Team Effectiveness
  • Culture Building
  • Public Speaking/Facilitation
  • Instructional Design
  • Needs Analysis & Evaluations
  • Issue and Problem Resolution
  • Learning Management Systems
  • Process Improvement
  • Fiscal Management
  • Human Resources Management
  • Statistical Analysis
  • Compliance and Policy Implementation

Certification

Certified Situational Leadership Facilitator, Blanchard

Certified Master Facilitator for “The Happiness Advantage”

Orange Frog Workshop (Culture)

Certified LEGO® Serious Play® Facilitator

Certified National Youth Care Worker Instructor-National Resource Center for Youth Services University of Oklahoma

Principles of Supervision Facilitator-CSU

Facilitator Drexler-Sibbett Team Performance Model

Affiliations

Facilitator and guest presenter at annual CSU Academic Resources Conference

Association for Talent Development National Member

Coordinator Backpack Buddies with Legacy Foundation, Bullhead City, AZ

Previous Board Member State of Arizona Children and Youth Homeless Council Previous Member Community Engagement Council-Nationwide Previous Board Member Mohave County Citizens Advisory Board

Facilitator and presenter of employee engagement, culture building and positive psychology to local non-profit organizations

Timeline

Owner - Facilitator

Performance Ready Consulting
02.2020 - Current

Director of Technical Training

California State University Chancellor’s Office
09.2019 - Current

Director of Professional Development & Training

California State University Dominguez Hills
01.2018 - 09.2019

Learning and Performance Manager

Nationwide Insurance
01.2014 - 12.2017

Independent Contractor/Instructional Designer

Self-Employed
07.2013 - 06.2014

Assistant Professor/Extension Educator

University of Nevada Reno
07.2010 - 01.2014

Program Director

WestCare
05.2006 - 06.2010

Deputy Probation Officer II/Safe Schools Officer/Training Officer

Mohave County
04.2000 - 04.2006

Master of Science - Education, Learning Design & Technology

Purdue University

Master of Arts - Education, Curriculum & Instruction

University of Phoenix

Bachelor of Science - Physical Education

California State University - Los Angeles

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Debra A. Marcusson