DEB ERICKSEN

• Acted as single point of contact for intermediate level implementation lifecycle management on assigned customer accounts
• Partnered closely with sales and service delivery eco-systems to understand and implemented sold solutions
• Provided critical date management and escalation support to meet committed delivery objectives
• Validated order details for sold services
• Followed established protocol for submitting orders to Order Entry and Provisioning
• Provided timely responses to customer and service delivery inquiries within metrics
• Pro-actively managed customer service needs to ensure highest levels of customer satisfaction and made sure their expectations were met

• Was responsible for accurate and timely invoice generation of 1,000s of customer billing companies across Frontier’s footprint

• Thorough knowledge of NECA tariffs

• Researched and resolved 100s of customer billing disputes and processed needed adjustments

• Adaptable and proficient in learning new concepts quickly and efficiently

• Worked cross functionally with required telecom teams to implement process improvements

• Made decisions, communicate, and lead coworkers effectively