Debraann Gates
Fair Oaks,CA
Summary
Accomplished Mental Health Technician with a proven track record at Heritage Oaks Hospital, enhancing patient safety and well-being through expert application of de-escalation techniques and behavior management. Skilled in crisis intervention and staff training, significantly improving therapeutic environments. Demonstrates critical thinking and effective conflict resolution, ensuring high standards of care.
Overview
3
3
years of professional experience
Work History
Mental Health Technician
Akua Mind And Body
06.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Mental Health Technician
Heritage Oaks Hospital
11.2022 - 06.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Improved patient safety with continuous observation and timely intervention.
Front of House Manager
Luigis Pizza Parlor
06.2021 - 11.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
Education
Medical Assistant Diploma - Medical Assisting
MTI
Sacramento, CA11.2022
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
- Suicide Prevention
- Patient Safety Management
- Conflict Resolution
- Hiring
- Staff Management
- Training and mentoring
- Critical Thinking
Timeline
Mental Health Technician
Akua Mind And Body
06.2024 - Current
Mental Health Technician
Heritage Oaks Hospital
11.2022 - 06.2024
Front of House Manager
Luigis Pizza Parlor
06.2021 - 11.2022
Medical Assistant Diploma - Medical Assisting
MTI