Debra Scott
Bear,DE
Summary
23 years of banking management experience; my major strengths include excellent leadership that can direct and inspire groups to an improved quality of team work based on competence. Recognized as sharp strategic thinker and comfortable with full or collaborative responsibility. I have a strong desire to succeed, self motivated with the capability to work independently. Major accomplishments are with consistently achieving as a leading producer and provide a superior level of client relations to promote a service culture through coaching, guidance and staff motivation. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Understand the roll-out, pricing or promotion of specific products, and recognize problems that may arise.
Overview
23
23
years of professional experience
Work History
Assistant Branch Manager
PNC Bank, NA
Middletown, DE
07.2019 - Current
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Complied with regulatory guidelines and requirements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Resolved various issues impacting sales management and business operations.
- PNC Market All-Stars 2022 Award
- PNC Market All-Stars 2023 Award
Assistant Branch Manager
Citizens Bank
Newark, DE
11.2012 - 07.2019
- Perform as a talented manager by assigning and directing all work performed in the branch and to supervise all areas of operation.
- Manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation.
- Use hands on approach and I am committed to the to the expansion and success of the business by implementing strategies that increase productivity and enable sales target achievement.
Financial Sales Consultant II
Wilmington Trust Company
Wilmington, DE
05.2001 - 09.2011
- Market, service and promote the banks retail products.
- Consistent achievements as a leading producer, achieved 100% or more of sales objectives every year increasing revenues for the past seven years through expertise in business development, relationship building, exceptional customer service and attentive follow-up.
- Scheduled staffing for the main branch.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
Education
Bachelor of Science - Business Administration Finance Management
Goldey Beacom College
Wilmington, DE2008
Skills
- Inventory control
- New product introductions
- Personnel management
- Quality control
- Project control
- Organized
- Team player
- Customer relations
- Process improvement
- Talented multi-tasker
- Flexible thinker
- Complex problem solving
- Self-sufficient
- Cheerful demeanor
Timeline
Assistant Branch Manager
PNC Bank, NA
07.2019 - Current
Assistant Branch Manager
Citizens Bank
11.2012 - 07.2019
Financial Sales Consultant II
Wilmington Trust Company
05.2001 - 09.2011
Bachelor of Science - Business Administration Finance Management
Goldey Beacom College