DEBRACA MCCLAIN
Patient Administrative Services
Willowbrook,IL
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Advanced Medical Support Assistant
Hines VA Hospital
Hines, IL
06.2021 - Current
- Use VSE, CPRS, VISTA, ICB to maintain and record patient data and generate reports.
- Verified patient insurance coverage update, scan insurance and ID cards using SCAN PRO PS667.
- Verify and update clinical and demographic records.
- Maintained and obtained medical records.
- Check-in and Check-out patients.
- Scheduling and rescheduling appointments for PACT teams, PharmD, Nutrition, Radiology, Neuro, Cardiology, Rheumatology, PM&R, Audiology, Dermatology, Diabetes/Endo, Consults, Mental health, Podiatry, Eye, Lab, Women's Health, No show appointments, send out no contact letters, disposition RTC's. Manage wait list, anwer phones, complete or assign secure messages and message manager, filing and faxing tasks, sending paperwork for scanning, pull EAR reports, RTC query, Print clinic schedules.
- Provided backup support to office staff by assisting other clinics with check-outs, appointment scheduling.
- Collaborated with PACT TEAM and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Trained new personnel regarding company operations, policies and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to PACT TEAM.
- Hines Call Center: Helped large volume of customers every day with positive attitude and focus on customer satisfaction while answering calls. Assisting veteran with canceling or scheduling appointments, pharmacy needs, sending messages to various clinics.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
HEALTH CARE TECHNICIAN RESOURCE POOL
Hines VA Hospital
05.2019 - 06.2021
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Cared for patients by providing personal assistance and ambulation.
- Utilized medical software to document and track patient progress.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Performed diagnostic tests and reported results to healthcare providers.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
- Vital signs, EKG's, phlebotomy, bladder scans.
- Patient care on multiple units...Emergency dept, Mental health, Hematology/oncology, Tele/cardiac, General medicine, ICU, SICU, step down, Rehab, ECC. Hospice Observation.
Certified Phlebotomy Team Lead/Service Representative
Loyola University Medical Center
Maywood, IL
03.2008 - 04.2019
- Patient Registration, verify and update clinical and demographic records, schedule appointments, called and faxed for third party insurance coverage verification, Cadence one click verification thru EPIC, scanned using Docket 467, ICD 10 codes for billing, order labs and EKG's or other specimens from outside facilities.
- Point of care testing, completed EKG's and other tests based on the orders.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Update inventory, expiration, and glucose logs to maintain current tracking.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored patients for reactions and verified sample quality.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Verified proper storage and transportation of specimens to laboratories.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Provided guidance and support to laboratory personnel.
- Participated in quality assurance and competency assessment initiatives.
- Developed and implemented strategies to improve phlebotomy processes.
BIOMETRIC SCREENER
HEALTH MAINTENANCE INSTITUTE
05.2001 - 05.2018
- Administered blood pressure with automatic and manual cuffs.
- Measured BMI and body fat percentage using hand-held devices.
- Completed finger-sticks for cholesterol and glucose readings using Cholestech LDX machine.
- Completed venipunctures and centrifuged specimen.
- Maintained participant and specimen information logs.
- Monitored patient vital signs, lab results and other indicators of health.
- Completed accurate and timely data entry.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Performed wellness screenings for multiple companies.
Patient Care Technician
Loyola University Medical Center
09.1999 - 03.2008
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Used principles of growth and development to provide age-specific treatment and care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered high-quality care to ENT, NEURO and NEUROSURGERY patients in hospital facility.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
High School Diploma -
Neal F. Simeon
Chicago, ILLICENSE - ASCP PHLEBOTOMY CERTIFICATION
Loyola Phlebotomy Program
Maywood, ILCERTIFICATION - CNA
WESTMONT CONVELESCENT CENTER
Westmont, ILSkills
- Medical Office Administration
- Data Entry
- Medical Terminology
- Data Entry
- Multitasking
- HIPAA Compliance
- Superior Customer Service
- Leadership
- Reliable & Trustworthy
Timeline
Advanced Medical Support Assistant
Hines VA Hospital
06.2021 - Current
HEALTH CARE TECHNICIAN RESOURCE POOL
Hines VA Hospital
05.2019 - 06.2021
Certified Phlebotomy Team Lead/Service Representative
Loyola University Medical Center
03.2008 - 04.2019
BIOMETRIC SCREENER
HEALTH MAINTENANCE INSTITUTE
05.2001 - 05.2018
Patient Care Technician
Loyola University Medical Center
09.1999 - 03.2008
High School Diploma -
Neal F. Simeon
LICENSE - ASCP PHLEBOTOMY CERTIFICATION
Loyola Phlebotomy Program
CERTIFICATION - CNA
WESTMONT CONVELESCENT CENTER