Mariah Jones
College Station,TX
Summary
Professional administrative specialist with comprehensive experience in title processing and documentation. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in document management, data entry, and customer service. Known for precision, integrity, and effective communication in fast-paced environments.
As a Highly motivated and compassionate professional, have been able to quickly adapt to varying duties within unforeseen circumstances. Through 4 years of management roles of retail, security, title processor and state mail positions. Moreover, 6 years effectively maintaining accurate accounts, and high confidential information for multiple large-scale organizations and companies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Title Clerk
Toyota Dealership
09.2024 - 12.2024
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Typing accurately, preparing and maintaining accounting documents and records
- Process pay-off's,new, and used vehicles for titles
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Collected taxes and fees, submitted payments and issued receipts.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
RBT Services (Behavior Health Technician)
Empower Behavior Health Clinic
10.2023 - 08.2024
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- manage and treat high intense behaviors
- Developed and implemented behavior intervention plans based on individualized needs.
- Tracked data and monitored progress of student's goals and objectives.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Maintained accurate records of all sessions conducted with clients within all ages.
- Observed client behavior in various environments to assess levels of functioning and progress towards goals.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Monitored medication administration during therapy sessions as needed.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Ensured safety protocols were followed at all times during therapy sessions.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Assisted with building life and social skills useful for everyday activities and interactions.
Admin Title Clerk
Reynolds and Reynolds
07.2022 - 09.2023
- Typing accurately, preparing and maintaining accounting documents and records
- Process pay-off's
- Accounts Payable
- GAP/Service Contract Cancellations
- Skilled in account reconciliation,report drafting and collections
- Title new and used vehicle Purchases
- Accounts Payable and Receivable Payroll Administration Customer
- Service and Satisfaction Process
- Ensure the information processed adheres to state regulations and client guidelines
- Demonstrating strong customer service skills when speaking with state vendors
- Signing and completing title
- Provide weekly reporting (metrics recorded)
- Log all relevant comments/actions for an account into the accounting system on a timely basis
- Assist with administrative tasks for the AP/Finance Department
- Provide customer service to internal business partners
- Perform daily processes and controls correctly and punctually, ensuring company policies are followed
- Ability to work within spreadsheets and databases
- Provide administrative support to management and other departments as needed
- Maintain file documentation, update customers on the file status, and maintain accurate records of vehicle titling within company guidelines
- Ensure that name and address files are updated on an ongoing basis
- Efficiently and accurately identify/analyze vehicle title/ownership documents
- Accurately reviewing and processing information related to vehicle titles and/or repossessions
- Process vehicle titles in accordance with state guidelines
- Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner
- Assist and fully process Accounts Receivable
- Communicate with customers via email or verbally to handle title issues daily
- Build relationships and develop a professional rapport with DMV and sellers
- Maintain title bin filing as necessary.
- Processed and maintained title files, implementing security measures to protect data.
- Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
- Posted and tracked titling transactions and completed month-end accounting reports.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Understood and followed oral and written directions.
- Performed title searches, ordered reports and obtained clearance documents.
- Evaluated documents to determine property ownership.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
Supervisor Commissary Inventory Specialist Officer
Texas Department Of Criminal Justice Of Estelle Unit
12.2020 - 07.2022
- Supervisor as security over inmates
- Manage inmates under supervision and secure the facility at all times
- Stock and inventory control
- Store counts and audits
- Manage and analyze store budget expenses
- Successful cashier transactions
- Order and receive truck
- Manage transfers in and out of store
- Delivered successful customer purchases and merchandise efficiently
- Unload merchandise, products, and food off Truck
- Assist staffing
- Reporting, reviewing, and correct pay off accounts
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Coordinated inventory, stocking and ordering.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Supply management
- General computer/software knowledge
- Data entry expertise
- Promoting a successful process of improvement
- Investigate and resolve over and short payments, disputed items, and unapplied payments, working with Accounting when needed
- Customer Service & Negotiation
- Contact customers regarding debit and credit balances beyond due date
- Provide documentation to the customer to assist in the explanation of balances to customers
- Report new and pre-sent products, merchandise of damage claims, and losses of sales to the manufacturer
- Settle and issue checks for damage claims
- Notify sales of any accounts with ongoing issues leading to potential credit hold status
- Enlist management and sales to escalate the collection process and prevent holds
- Communicate and resolve with operations/sales any invoicing transaction failures
- Provide administrative support to management and other departments as needed
- Generate and maintain commission reports
- Advise and manage 3 store audits monthly
- Input inventory control information
- Supervise commissary team, including assigning duties, training, coaching, and counseling
- Ensure proper stock of all beverages, food, merchandise, medicine and other products are in their appropriate locations
- Maintain daily awareness of product needs; determine quantities required to adequately stock the commissary
- Oversee inventory control, including receiving shipments, disposing of outdated material, cycle counting
- Maintain safety, security, and cleanliness of storage areas, passageways, elevators, and work areas
- Oversee and set up machines and equipment for the commissary
- Conducted routine and ad hoc reporting and analysis to evaluate inventory performance, diagnosing and resolving issues.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Developed relationships with suppliers to obtain competitive prices.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Oversee the proper closing of the assigned area
- Enforce company policies and safety regulations
- Initiate and organize procedures to set standards for the warehouse
- Performs other duties as assigned within 3 commissary stores.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Tracked outgoing orders to provide shipping status to customers.
- Issued supplies, materials and products to team members based on information from requisitions.
- Operated forklift and pallet jack to transport heavy loads.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Compared merchandise invoices to items actually received.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Outlined production commitments and product timetables using sales forecast information and consumer trends.
Personal Care Assistant/Caregiver
Charles family household
01.2019 - 01.2022
- Administered bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of physician and boss.
- Transported clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- Provided companionship, personal care, or help in adjusting to new lifestyles.
- Performed housekeeping duties, such as cooking, cleaning, washing clothes, dishes, and running errands.
- Provide toilet care assistance
- Provide shower and bathing assistance
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for client.
- Laundered clothing and bedding to prevent infection.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Assisted with meal planning to meet nutritional plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Transported patients to medical, dental and personal care appointments.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Followed safe lifting and transferring techniques to transport client from chair to bed.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Mailroom Clerk Lead/ Records Clerk
Texas Department Of Criminal Justice of Holiday Unit
12.2019 - 12.2020
- scan, inspect, and manage offender mail property with correct care
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Troubleshot office equipment, computer hardware and software issues.
- Assisted customers with completing change of address and mail hold forms.
- Answered telephones, directed calls and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Entered change of address orders into computers by processing forwarding address stickers.
- Operated security screening equipment to identify suspicious mail and potential security threats.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Assisted customers in recovering lost mail by checking tracking numbers and searching mail room.
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Operated mail processing equipment and manually sorted mail.
- Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
- Retrieve and delivered mail
- Weigh mail orders
- Data entry
- File and organize documents
- Maintain high volume calls
- Securely packaging orders
- Transition within high tech software's, databases, and creating spreadsheets
- Separate and sort mail, packages, and boxes
- Create packaging and mailing labels
- Train new staffing and trainees
- Assist Staffing (unit was very short staff)
- Assist, transfer, and answer high volume calls
- File all unit paperwork and documents
- Manage and organize files consistently
- Receive and transfer various amount of phone calls
- Protect and secure confidential and medical records
- Training new employees
- Manage and monitor high tech software's, browsers, and database entries
- Assist with Human Resources task
- Provide administrative support to management and other departments as needed
- Scanning services of high volume of scanning inbound & outbound documents
- Process/scan/sort delivery of mail and packages to appropriate personnel
- Maintain high levels of customer care and demonstrate a friendly & cooperative attitude with clients & employees
- Ensure upkeep and maintenance of daily scanning & mailing equipment is operational
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored evidence inventories and double-checked accuracy and security of handling procedures to support effective investigations and eventual prosecution.
- Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.
Boys & Girl’s Club Professional Youth Lead
Boys & Girl’s Club
01.2018 - 01.2019
- Oversaw safety and security of each youth under supervision.
- Provided homework help and tutoring in specific subjects.
- Assisted with developing goals and improvement plans for each objective.
- Approached conflicts and crisis situations in calm and professional way.
- Collaborated with counselors and parents to report youth behavior and progress.
- Improved children's behavior through coping skills and other therapeutic interventions.
- Established and enforced rules for procedures for maintaining safe policies
- planning, implementing, and supervising youth development related activities and events, members in the building while exercising due care for Boys & Girls Clubs' property, and for preparing reports as needed.
- Lead Youth Development Professional services
- Front desk leader, organize paperwork, advise calls, concession sales, manage and organize workplace as well as events.
- Consistent data entry
- spreadsheets and excel
- manage multiple high volume calls in a fast pace efficiently
- supervise children
- organize and file paperwork
- Maintained a safe play environment.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Sanitized toys and play equipment.
- Leads and executes coordinated and integrated activities and events for members of the Club and community as well as family engagement opportunities.
- Keep records of each individual child, including daily observations and information about activities, meals served, and medications administered.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Month-end documentation Financial calculation and analysis Bill payment and record keeping File and database management
- Ensures all program data requirements are completed in a timely and consistent manner.
- Promotes and stimulates membership and participation in activities in the club.
- Supports volunteers who assist with the implementation of program activities.
- Establish positive relationships with all stakeholders including youth, parents, volunteers, schools, and community partners.
- Provides positive, informal guidance and mentorship.
- Effectively communicates the goals, objectives, programs, and activities of the club to stakeholders.
- Takes responsibility for assigned equipment and supplies.
- Performs other tasks and duties as assigned.
Sales Floor Lead
Lady Foot Locker
06.2016 - 12.2018
- Promoting open-ended questions in order for every customer to leave with at least one or more purchase
- Establish effective relationships with sales managers and agency team leaders to facilitate appropriate sales enablement of products and services according to market demand
- Organizing merchandise, shoes, and products
- Creating successful transactions
- Creating labels and tags for merchandise as well as mail
- Inventory control
- Inventory and stock audits
- Accelerating sales and practiced sale’s pricing management
- Environmental sanitation
- Retrieve and create customer precise orders
- Manage high volume calls
- Package, deliver, and box orders
- Provide customer service phone calls
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Coached employees on sales techniques and best practices, improving upselling parentage's
- Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
- Assisted with training, development and mentoring of sales employees.
- Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reset store displays for special events and seasonal merchandise changes.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Education
Diploma
Travis B Bryan High School
05.2018
Skills
- Records Evaluation
- Title Deeds
- Reporting and Document Management
- Creative problem solver
- Excellent Researching Abilities
- Research and Analysis
- Title Examination
- Team Management
- Problem Resolution
- Data Management
- Reliable & Trustworthy
- Supervision & Leadership
- Training & Development
- Strong attention to detail
- Ability to adapt to change
- Interpersonal skills
- Negotiation skills
- Computer skills
- Marketing analytics
- Tactical planning
- Store and company Budgeting
- Data monitoring
- Procedure updating
- Project objective understanding
- Precision and accuracy
- Time management
- Efficient Bookkeeping
- Spreadsheet management
- Document review
- Title processing
- File management
- Accuracy and precision
Additional Information
HIGHLIGHT OF EXPERIENCED SKILLS
- FMLA/ADA/EEO/WC -Sta Recruitment & Retention
- The skill of multitasking, proper care techniques for patients in many different environments, organizational and filing skills, database and software management, uphold and maintain an oversized work load over prolonged hours at a consistent and fast pace. I work great with others just as much as I do alone. I look forward to contributing to excellence in any management, patient centered care, customer services,security services,inventory management, retail, and mailroom department.
Certification
- BLS Certification
- RBT Certification
- Cardiopulmonary resuscitation/First Aid Certification
- Security correctional officer certification
- Food handler certification
Timeline
Title Clerk
Toyota Dealership
09.2024 - 12.2024
RBT Services (Behavior Health Technician)
Empower Behavior Health Clinic
10.2023 - 08.2024
Admin Title Clerk
Reynolds and Reynolds
07.2022 - 09.2023
Supervisor Commissary Inventory Specialist Officer
Texas Department Of Criminal Justice Of Estelle Unit
12.2020 - 07.2022
Mailroom Clerk Lead/ Records Clerk
Texas Department Of Criminal Justice of Holiday Unit
12.2019 - 12.2020
Personal Care Assistant/Caregiver
Charles family household
01.2019 - 01.2022
Boys & Girl’s Club Professional Youth Lead
Boys & Girl’s Club
01.2018 - 01.2019
Sales Floor Lead
Lady Foot Locker
06.2016 - 12.2018
- BLS Certification
- RBT Certification
- Cardiopulmonary resuscitation/First Aid Certification
- Security correctional officer certification
- Food handler certification
Diploma
Travis B Bryan High School
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