Debra Ellison Williams

• Certified to assist Georgia families with SNAP and Family Medicaid Benefits
• Analyzed financial information to determine eligibility for public assistance programs.
• Conducted interviews with applicants to obtain necessary documentation and verify income levels.
• Investigated discrepancies between reported incomes and other sources of income.
• Responded to complaints from applicants about program requirements or procedures.
• Advised clients on available resources such as job training opportunity

• Certified in SNAP benefit program to help assist Georgia families that are requesting food stamps.
• Conducted interviews with applicants to obtain necessary documentation and verify income levels, verify and update information in Gateway
• Apply the appropriate Standard of Promptness (SOP) for applications
• Support each application with the appropriate documentation in the case notes
• Assisted individuals with eligibility for available benefits for a new application, renewal, case change.
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Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Managed high-volume of inbound and outbound customer calls.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Reviewed files, records and other obtained documents to respond to customer requests.
• Investigated and solved routine and complex customer issues to earn repeat business.

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Supported store opening by setting up office space, equipment and POS systems.
• Opened and closed store six days per week.
• Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
• Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning and executing promotional and local store marketing activities.
• Increased sales from 1.9 million dollar store, to 3 million in sales.
• Maintained cleanliness and organization of office workspace, working closely with employees to systemize tasks.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
• Led business planning, developed market strategy and established direct procurement of products from vendors.
• Trained new employees on proper protocols and customer service standards.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in customer service, job performance and shrink.