Debrah Cline
Wichita
Summary
Service-oriented individual with 20+ years experience in fast paced, critical thinking atmosphere. Core competencies include punctuality, assertive decision making and customer service as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. It is my goal to successfully fill the position within your company.
Overview
27
27
years of professional experience
Work History
Meat and Produce Associate
Walmart
07.2024 - Current
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with weekly inventory counts.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
Corrections Officer
State of Kansas
01.2024 - 05.2024
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
Customer Care Representative
Marriot International
01.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Assistant Store Manager
Kwik Shop
07.2018 - 03.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Overnight Remodel Associate
Lowe's
03.2019 - 08.2019
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Process merchandise returns and exchanges.
- Stock shelves, and mark prices on shelves and items.
PRIMARY CAREGIVER FOR DEDICATED CLIENT
J Holloway
05.2008 - 08.2014
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
- Provide clients with communication assistance, typing their correspondence or obtaining information for them.
- Supervise other staff and provide training and orientation to new staff.
CLINICAL MICT
Via Christi Hospital St. Francis
05.2000 - 05.2013
- Provide emergency medical assistance to clients and assist nursing staff with any procedures.
- Complete forms in accordance with company procedures.
- Order and dispense supplies as appropriate for treatment needs of the clients.
DISPATCH COORDINATOR
LifeWatch
11.1998 - 09.2000
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Use computers for various applications, such as database management or word processing.
- Complete forms in accordance with company procedures.
- Coordinate with airport staff, local EMS, transfer facilities and Physicians for successful air ambulance transport services.
Education
AAS - MICT Emergency Medical Services
Cowley Community College
Winfield, KS12.2006
Skills
- Active Listening
- Customer and Personal Service
- Time Management
- Critical Thinking
- Safety standards
- Customer engagement
- Written and oral communication
- Loss prevention strategies
- Shelf stocking and Product presentation
- Quality control guidelines
- Merchandise organization
- Training and mentoring
Timeline
Meat and Produce Associate
Walmart
07.2024 - Current
Corrections Officer
State of Kansas
01.2024 - 05.2024
Customer Care Representative
Marriot International
01.2023 - 11.2023
Overnight Remodel Associate
Lowe's
03.2019 - 08.2019
Assistant Store Manager
Kwik Shop
07.2018 - 03.2022
PRIMARY CAREGIVER FOR DEDICATED CLIENT
J Holloway
05.2008 - 08.2014
CLINICAL MICT
Via Christi Hospital St. Francis
05.2000 - 05.2013
DISPATCH COORDINATOR
LifeWatch
11.1998 - 09.2000
AAS - MICT Emergency Medical Services
Cowley Community College
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