Debrah Pease
COLLINSVILLE,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 30-year background maintaining customer satisfaction and contributing to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
44
44
years of professional experience
Work History
Customer Service Manager
ASAP Powerwashing
02.2015 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and offered unique discount options to drive interest in new product lines.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Marketing and Inventory Control Manager
Red Carpet Restaurant
01.1996 - 12.2014
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Processed damaged goods and completed wasted inventory paperwork.
- Cross-referenced invoices and supplies for reporting accuracy.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Collaborated with manufacturing and supply chain management.
- Reviewed established business practices and improved processes to reduce expenses.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Retail Manager
Accessories Etc..
03.1980 - 02.1995
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Bachelor of Science - Business Administration
Walden University
Minneapolis, MN12.2024
Associate of Applied Science - Business Management
Independence University
Salt Lake City, UT08.2020
Skills
- Schedule Coordination
- Quality Assurance
- Complaint Resolution
- Report Preparation
- Expertise in Sales
- Exceptional Telephone Etiquette
- Customer Relations
- Excellent Time Management Skills
- Sales Expertise
- Customer-Focused
- Problem-Solving
- Decision-Making
- Telemarketing Expertise
- Exceptional Interpersonal Communication
- Microsoft Outlook, Word, and Excel
- Negotiation Expert
- Budgeting and Reporting
- Adherence to High Customer Service Standards
- One Call Resolution
Accomplishments
- Drove record-high sales that elevated the store's ranking in the company from one store to open 2nd location first year ending with 7 locations.
- Supervised team of all 7 locations and staff members.
Timeline
Customer Service Manager
ASAP Powerwashing
02.2015 - Current
Marketing and Inventory Control Manager
Red Carpet Restaurant
01.1996 - 12.2014
Retail Manager
Accessories Etc..
03.1980 - 02.1995
Bachelor of Science - Business Administration
Walden University
Associate of Applied Science - Business Management
Independence University