Debrah Turoldo
Waterford,MI
Summary
Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
21
21
years of professional experience
Work History
Medical Assist
Henry Ford Hospital
08.2016 - 10.2022
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Updated database of contacts and resources for company-wide distribution.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Medical Assistant
Waterford Family Physicians
01.2008 - 08.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
Sara Lee Bakery
Sara Lee Bakery Group
01.2002 - 01.2007
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Assisted up to 25 customers per day with helpful attitude and positive approach.
- Lifted and moved items weighing over [Number] pounds using proper lifting techniques.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Inspected goods to establish accurate pricing and labeling.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Education
No Degree - Nursing
Madonna Unversity
Livonia, MIMedical Assistant Certification - Health Care
Ross Medical Education
Detroit, MI08.1989
Skills
- Document Control
- Time Management
- Multi-Line Phone Systems
- Project Support
- Email Correspondence
- Verbal and Written Communication
- Support Services
- Billing and Coding
- Documentation and Filing
- Troubleshooting and Assistance
- Office Supplies and Inventory
- Configuring Devices
- Assisting with Deployments
- Assisting with Physical Exams
- Microsoft PowerPoint
- Administrative Duties
- Data Confidentiality
- Schedule Coordination
- Computer Skills
- Patient Preparation and Assistance
- Entering Patient Data
- Daily Client Contact
- File Documents
- Documentation
Timeline
Medical Assist
Henry Ford Hospital
08.2016 - 10.2022
Medical Assistant
Waterford Family Physicians
01.2008 - 08.2016
Sara Lee Bakery
Sara Lee Bakery Group
01.2002 - 01.2007
No Degree - Nursing
Madonna Unversity
Medical Assistant Certification - Health Care
Ross Medical Education