Debra J Foisset
Port Saint Lucie,FL
Summary
Dynamic Office Manager with a proven track record at Billfish A/C, excelling in customer service and organizational skills. Successfully implemented office policies that elevated client satisfaction and streamlined operations. Adept at analyzing performance data to drive business results while fostering a collaborative team environment. Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
25
25
years of professional experience
Work History
Office Manager
Billfish A/C
Stuart, FL
11.2024 - 04.2025
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
OFFICE MANAGER
CUESTAS AIR CONDITIONING
PORT SAINT LUCIE, FL
11.2021 - 11.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Analyzed business performance data and forecasted business results for upper management.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Used judgment and initiative in handling confidential matters and requests.
SERVICE MANAGER
KRAUSS & CRANE AIR CONDITIONONG.
STUART, FLORIDA
03.2008 - 11.2020
- Analyzed competitive offerings to ensure the service department remained competitive.
- Reviewed customer billing statements for accuracy prior to release.
- Analyzed business performance data and forecasted business results for upper management.
DISPATCH & CUSTOMER SERVICE
Nisair Air Conditioning
STUART & FORT PIERCE, FL
01.2000 - 04.2008
- Analyzed competitive offerings to ensure the service department remained competitive.
- Reviewed customer billing statements for accuracy prior to release.
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
Education
High School Diploma -
EAST MEADOW HIGH SCHOOL
East Meadow, NY06-1979
Skills
- Customer service expertise
- Service department management
- Effective communication skills
- Employee relations
- Parts and materials ordering
- Warranty processing
- Organizational skills
- Detail-oriented approach
- Fast-paced work adaptability
- Job management proficiency
Affiliations
- LOVE DOING CRAFTS
- LOVE BEING ON THE BOAT
- LOVE BEING WITH MY GRANDKIDS
Timeline
Office Manager
Billfish A/C
11.2024 - 04.2025
OFFICE MANAGER
CUESTAS AIR CONDITIONING
11.2021 - 11.2024
SERVICE MANAGER
KRAUSS & CRANE AIR CONDITIONONG.
03.2008 - 11.2020
DISPATCH & CUSTOMER SERVICE
Nisair Air Conditioning
01.2000 - 04.2008
High School Diploma -
EAST MEADOW HIGH SCHOOL
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