Debra "Janelle" Rowe
Fort Worth,Texas
Summary
With 18 years in healthcare and 15 in leadership, I've honed strategic planning and team development at Texas Health Resources, achieving significant improvements in patient safety and risk management. My expertise in telehealth and program management drives cross-functional success, demonstrating exceptional quality control and remote team leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Manager of Patient Safety
Children's Health - Children's Medical Center Dallas
Dallas, Texas
06.2024 - Current
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
Program Manager Patient Safety and Risk Management
Texas Health Resources
07.2019 - Current
- Liaison to THR System Services and entity leadership, and all staff to provide guidance on issues such as consent, patient-family patient safety concerns, documentation, disclosure, law enforcement requests, policy and procedure development and revisions
- Acts as a resource to entity leaders for event investigation, relevant regulatory and accreditation compliance, patient safety and all identified potentially compensable events
- Responsible for ensuring the organization is compliant with new and revised national, state, and local healthcare risk and patient safety associated laws, statutes, community standards and laws
- Ability to excel independently and guide entity patient safety and risk management through the investigation and evaluation of harm events per defined process and policy
- Lead efforts to increase organizational understanding of patient safety and risk management methodology and principles through dedicated educational programs for staff
- Serves as a resource for efforts with education and training staff in appropriate procedures, documentation, reporting, and follow-up in key areas of patient safety and risk management interest
- Demonstrate advanced data management, communication, analytical and decision-making skills on a consistent basis to effectively work with project teams to understand and respond to meaningful data, generating change at both the entity and system level through the entire project life cycle
Risk Manager
Texas Health Alliance
03.2017 - 07.2019
- Coordinates the risk management program to meet the needs of the institution
- Reviews and analyzes all occurrence reports for Risk Management, quality of care, regulatory concerns
- Performs investigation of potentially reportable incident (s)
- Conducts Root Cause Analysis investigations, which includes assessing need for focused review by departments, and or clinical chairpersons for peer reviews
- Prepares various incident summary reports; provides all required documentation for investigations, activities and resolutions related to the reported incident (s)
- Facilitates the peer review process and completion of safety solutions
- Identifies organizational risk through trend analysis of incidents, incident letters, reports etc
- Interfaces with on-site investigators reporting potential claims as well as cases of concern by preparation of preliminary reports, and determination of priority of investigation given risk management assessment
- Active participation on committees directed toward promoting quality of care and with availability to attend/cover other Committee meetings as well as Mortality and Morbidity conferences
- Clinical Service Excellence Award - 5/2018
Critical Care Nurse
Texas Health Southwest ICU
02.2016 - 03.2017
- Assess patients' conditions and implement patient care plans
- Assist with codes/provide advanced life support
- Assist physicians in performing procedures at bedside
- Collaborate with Respiratory Therapists and physicians to provide appropriate care to ventilated patients including weaning trials and sedation monitoring
- Administer intravenous fluids and medications
- Respond to life-saving situations, using nursing standards and protocols for treatment
Operational Leader/Clinical Operational Leader
BerylHealth/Stericycle Inc.
06.2005 - 02.2016
- Company Overview: (Healthcare Call Center)
- Manage team of Registered Nurses to aid hospitals in Quality Improvement
- Participate in quarterly reviews with hospital leadership team to collaborate on system wide initiatives
- Participate in business continuity plan development regarding inclement weather, power outages, fire evacuations, etc
- Successfully increase HCAHPS and reduce 30-day readmission rates
- Coach and mentor staff to achieve/exceed monthly, quarterly, and annual goals
- Manage day to day operations including all staff development, payroll, quality review, as well as intradepartmental reporting and training initiatives
- Responsible for all interviewing, hiring, and onboarding of all department employees
- Post Discharge Calls and Nurse Triage
- (Healthcare Call Center)
Education
Master of Science - Nursing Administration
Texas Tech
Lubbock, TX08.2019
Bachelor of Science - Nursing
Texas Tech
Lubbock, TX05.2016
Associate Degree - Nursing
El Centro College
Dallas, TX05.2015
Skills
- 18 years of health care experience
- 15 years of leadership experience
- 12 years of Telehealth
- 8 years of Healthcare Risk Management and Patient Safety
- 6 Years Program Management
- Strategic planning
- Quality control
- Remote team management
- Program leadership
- Team development
- Cross-functional team leadership
Skillsandexperience
- 19 years Health Care Experience
- 14 years Leadership Experience
- 12 years Business Continuity
- 11 years HealthCare Call Center
- 7 years Healthcare Risk Management
- 5 years Program Management
- Excels in High Pressure Situations
- Strong Critical Thinking and Analytical skills
- Excellent Time Management and Problem-Solving skills
Accomplishments
- Clinical Service Leader Of the Year
Certification
- Certified Professional in Patient Safety (CPPS)
Timeline
Program Manager of Patient Safety
Children's Health - Children's Medical Center Dallas
06.2024 - Current
Program Manager Patient Safety and Risk Management
Texas Health Resources
07.2019 - Current
Risk Manager
Texas Health Alliance
03.2017 - 07.2019
Critical Care Nurse
Texas Health Southwest ICU
02.2016 - 03.2017
Operational Leader/Clinical Operational Leader
BerylHealth/Stericycle Inc.
06.2005 - 02.2016
- Certified Professional in Patient Safety (CPPS)
Master of Science - Nursing Administration
Texas Tech
Bachelor of Science - Nursing
Texas Tech
Associate Degree - Nursing
El Centro College
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