Debra L. Cronin

Work History

Director

Information Technologies, Lutheran School of Theology at Chicago

Chicago, IL

01.2021 - Current

Developed training resources for over 200 faculty, students, and staff with integration of innovative technologies.
Led organization in development of business continuity plan, disaster recovery, incident response.
Managed vendors for providing server, network administration, and engineering functions.
Manage teams overseeing desk top support, A/V media, teaching and learning technologies
Establish multiple educational and technology councils for faculty and students.
Enhance IT budget development process
Participate in IT audit and accreditation processes
Implemented managed services for desktop, help desk, network, and disaster recovery.
Negotiated contracts for unified messaging system, cloud services, infrastructure upgrades, software and hardware
Developed and implemented first information security program and data governance strategies, policies, practices, procedures for school’s cybersecurity plan and protocol.
In collaboration with Admissions Office implemented instance of Salesforce CRM acting as key resource for expanding capabilities and delivery to constituent groups
Developed methods on enhancing student and faculty technical support on use of learning management system.
Drafted and distributed reports to assist board members with critical business decisions.
Worked closely with organizational leadership and board of directors to guide operational strategy.

Client Account Manager

Streamline Healthcare Solutions

Kalamazoo, Michigan

01.2017 - 01.2021

Maintained client files with sales contracts, records of client interactions, client notes, and other information
Identified behavioral electronic health products and services to meet needs of customer clients, as well as providing enhancements to existing products and services for customer delivery
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Educated customers on capabilities of electronic health records system capabilities through interactive presentations, training, and documentation
Managed teams developing new customer environments.
Negotiated contracts and established product schedules.
Scheduled and attended meetings with clients and prospective clients as requested.
Established regional user group to collaborate on technical advances, new regulatory requirements, and new technical standards
Communications with clients to negotiate contracts, formulate timelines, and firm expectations which led to sales quotas exceeding expectations by 30%+ for four reporting periods
Customer interactions have generated over $300K in solutions/enhancements to product line.

Information Technology Director

Little City Foundation

Palatine, IL

01.2015 - 01.2016

Evaluated existing equipment and systems and took action to update processes into modern technologies.
Established IT Advisory Committee for brainstorming and directing ideas to upgrade IT resources.
Negotiated contracts for vendor services that resulted in reduction in costs of 50%
Presented IT improvement recommendations to Little City Foundation Board, who consequently approved large IT investment for infrastructure.
Implemented mobile device services to provide opportunities to disabled individuals
Implemented managed services for desktop, help desk, network, and disaster recovery incorporating ITIL management practices.
Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.

Adjunct Faculty

Malcolm X College - City College Of Chicago

Chicago, IL

01.2015 - 01.2016

Malcolm X College Courses: Computer Science 101
Developed and kindled professional relationships with students to better communicate and enhance instruction.
Evaluated and selected instructional materials and texts to prepare course materials and lesson plans.
Identified academic strengths and obstacles and developed instructional techniques to accommodate different learning styles.
Used variety of instructional methodologies and technology to keep CIS courses interesting and engaging.

Information Technology Director

City Colleges of Chicago

Chicago, IL

01.2012 - 01.2015

Created plans for IT development and managed technology for new campus.
Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
Instituted training and cross training for staff members
Oversaw IT services and led all technology initiatives for college.
Developed and delivered communications to college relating to upgrades and new technologies.
Implemented computer information courses through on-line and face-to-face formats.
Worked in consultative fashion with other departments, such as finance, student services, marketing, and communications as advisor of technologies to improve their efficiency and effectiveness.
Increased overall training effectiveness for faculty by involving Instructional Technologists in design, development, and implementation of training activities for college’s learning management system.
Created, presented, and implemented $16M upgrade to technology services for new campus.
Developed Multimedia Services Center that provided faculty with access to audio visual, lecture capture, digital media technology to enhance classroom learning experience.
Provided metrics, performance reviews, and objectives to enhance performance of all IT personnel
Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development.

IT Client Relations and Services Director

Georgia Perimeter College

Atlanta, GA

01.2010 - 01.2012

Established and managed feedback mechanisms to improve communications and collaboration.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Updated and correlated IT plans and instituted mobile technologies.
Coordinated with faculty members on IT upgrades.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Created faculty and student advisory committees for technology delivery.
Led design, development, and implementation of SharePoint for faculty websites.
Led project to revamp Office of Information Technology website.
Implemented mobile technologies on campus to assist in student engagement and data capture.
Enabled customer feedback through implementation of surveys, open forums, and social media.
Efforts increased customer satisfaction by 30%.

Information Technology Director

Oxnard College

Oxnard, CA

01.1999 - 01.2010

Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
Analyzed department and job-related functionality requirements to align technology priorities with college needs.
Designed and upgraded training programs utilizing Instructional Technology, increasing training opportunities by 30%.
Upgraded service quality and academic operations using new technology.
Led planning and implementation of various major technological initiatives, including new helpdesk and inventory tracking system.
Updated college website using content management system, as well as website design software.
Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
Designed Academic Success Academy that offered students space for tutoring, studying , and computer-based training for Math and English utilizing technology.
Provided metrics, performance reviews, and objectives to enhance performance of all IT personnel.
Deployed, monitored and maintained system installation, upgrades and network integration.

Summary

Overview

Work History

Director

Client Account Manager

Information Technology Director

Adjunct Faculty

Information Technology Director

IT Client Relations and Services Director

Information Technology Director

Education

Master of Arts - Instructional Learning Technology

Post-Master of Science - Health Informatics Technology

Master of Science - Computer Information Systems – Executive Management

Bachelor of Science - Organizational Leadership

Skills

Timeline

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