DEBRA L. HOMER, ACM

• Homes in 55+ Gated Community
• Earned Accredited Community Manager designation in 2022
• Reviewed P & L reports and been able to cut expenses in the cost of the Water and Sewer Plant operations
• Currently my CNOI is +30,000
• Maintained 99 to 100% rent collections each month
• Strong Resident relations
• I enjoy planing fun activities for residents.

• 235 Homes in 55+ Gated Community
• Obtained a Positive CNOI for 2019 increasing by $20,000
• Maintained 99 to 100% rent collections each month
• Reviewed variance reports and been able to cut expenses in Utilities. Specifically, water and telecommunications
• Implemented changes in Maintenance Procedures to improve results and cut cost
• Significantly improved relations with HOA and Residents through communication
• Obtained experience using Yardi.
• Rewrote the Prospectus, working directly with attorneys

• Managed 814 homes in 55+ Gated Community … Included 18-hole Golf Course, Pro Shop, Restaurant, Pub and Private Utility Company
• Maintained 99 to 100% rent collections each month
• Assisted in rewriting the Prospectus
• Reprogrammed Door King Gate Software
• Established a trusting relation with the HOA
• Managed during Hurricane Irma. Provided meals for the residents without power. Kept the Clubhouse open as it retained power. Opened our home to a resident and her dog that was alone and without power. Obtained bids to repair and was successful in getting all projects completed in approximately 6 months

Supervised Call Center Employees

· Finished in the top 10 for new business three consecutive years resulting in attendance in the annual sales promotion trip.

· Recognized in front of CEO and officers by customer for providing the best service of all the company representatives servicing his business.

· Created new competitive rate structure and sold to management. Educated agents and rolled out program resulting in a 64% increase in written premium in first six months.

· Received award for managing the territory with the best loss ratio in 2005.

· Educated agents about personal lines products, services, eligibility guidelines, pricing philosophy, sales and cross-selling techniques.

· Set and monitored agency goals and performance. Identified agency workflow and offered solutions for success.

· Conducted ongoing market analysis and recommended coverage, pricing, and workflow enhancements.

· Coordinated activities with counterpart in other department, including organizing and participating in trade shows. Created and facilitated PowerPoint presentations during shows.

· Negotiated Service Center and agents' contracts.

• Interface between the agencies and Ohio Casualty
• Responsible for troubleshooting agency problems with the company system
• Maintained vendor/agent reports
• Set-up and coordinated training, including travel and trained agents on the company system
• Prepared training material and maintained training reports
• A series of increasingly responsible positions with Ohio Casualty including Personal Lines Auto/Home Rate Clerk.