Debra Lee Peterkin
Summary
Highly motivated and detail-oriented project manager with over 8 years of experience leading successful cross-functional teams to deliver projects on time and within budget. Seeking a senior project management position in a dynamic organization, leveraging excellent leadership skills and a strong background in customer support, quality management, and system integration.
Overview
10
10
years of professional experience
Work History
Enterprise Project Manager
Allegheny Health Network
01.2022 - Current
- Conduct project assessments and report on network-level project status, schedule, and alignment to health system quality and safety goals for an average of 7-9 projects.
- Provide valuable feedback to enhance future releases of health and safety features, collaborating with clinical, quality management, regulatory affairs, software and hardware engineering, and product marketing teams.
- Define, plan, and deliver program roadmaps that require cross-functional coordination and management within the enterprise, working with Executive Leadership, Business Owners, and steering committees.
- Increase team productivity through continuous process improvement initiatives and targeted employee development programs.
- Optimize resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Improve project efficiency by streamlining communication channels and implementing agile methodologies.
Project Manager
UPMC Health Plan Insurance Services
08.2018 - 01.2022
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed and maintained project plans, documentation, tracking, and reporting KPI metrics for an average of 3-4 projects ensuring timely delivery.
- Collaborated with Directors, business SMEs, IT leads, and Vendors to manage department-wide initiatives for projects focused on process improvement, CMS compliance, revenue cycle, and savings.
- Planned and executed software and hardware support for international releases of regulated features, ensuring compliance with CMS regulations and employee expectations.
- Lead Business Intelligence projects, including the implementation of a web-based Member Dashboard for internal operations and reporting insights.
Project Coordinator/Team Lead
TPA Commercial & Marketplace Enrollment (UPMC)
07.2016 - 08.2018
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity for a team of 9.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Ensured compliance with industry standards and regulations by maintaining strict adherence to established guidelines during project execution.
Client Analyst
UPMC Health Plan Insurance Services
09.2013 - 07.2016
- Worked closely with clients to understand their needs, provided updates, and resolved any issues to ensure client satisfaction.
- Assisted with claim inquiries and processed adjustments, and website assistance for Medicare, Medicaid, Commercial, and Marketplace members.
- Implemented process improvements that led to increased efficiency in data collection, analysis, and reporting tasks.
- Provided exceptional customer service by promptly addressing inquiries or concerns from both internal stakeholders and external clients.
- Processed standard to complex adjustments (project reports, claim adjustment pends, corrected claims, CUT logs) according to designated standards, while meeting or exceeding production and quality goals of 5+ claims per hour.
Education
Certified Scrum Product Owner (CSPO#: 1553804) -
Scrum Alliance
08.2023
Project Management Professional (PMP#: 3183757) -
PMI
11.2021
Skills
- Extensive knowledge of healthcare regulations
- Process Improvement
- Cross-functional Coordination
- Team Leadership
- Quality Assurance
- Software Development Lifecycle
- Project Planning
- Document Management
- Project Management
- Project Planning and Development
- Experienced in systems implementation and team leadership
- Familiarity with Lean and Agile methodologies
Timeline
Enterprise Project Manager
Allegheny Health Network
01.2022 - Current
Project Manager
UPMC Health Plan Insurance Services
08.2018 - 01.2022
Project Coordinator/Team Lead
TPA Commercial & Marketplace Enrollment (UPMC)
07.2016 - 08.2018
Client Analyst
UPMC Health Plan Insurance Services
09.2013 - 07.2016
Certified Scrum Product Owner (CSPO#: 1553804) -
Scrum Alliance
Project Management Professional (PMP#: 3183757) -
PMI