Debra LeeAnn Vander Hartt
Montgomery
Summary
A positive attitude and friendly demeanor significantly enhance the customer experience, embodying the essence of genuine hospitality. Committed to creating welcoming environments, dedication to exceptional service drives every interaction. Eager to contribute to a dynamic team with a focus on fostering memorable experiences. Excitement for the opportunity to bring this passion to the organization is truly inspiring.
Overview
12
12
years of professional experience
Work History
VP of Operations
Welcome Home Communities
04.2024 - Current
- Analyzed operational data to identify trends, driving informed decision-making and proactive problem-solving strategies.
- Developed and executed comprehensive training programs for staff, fostering a culture of continuous improvement and skill enhancement.
- Established performance metrics, monitoring progress to ensure alignment with organizational goals and objectives.
- Collaborated with senior leadership to develop long-term strategic plans that supported growth and innovation within the organization.
- Oversaw supply chain management practices, optimizing inventory levels while ensuring timely delivery of products and services.
- Cultivated relationships with key stakeholders, enhancing collaboration and communication throughout the operational landscape.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
- Handled problematic customers and clients and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Engagement Ambassador
iResponze
12.2017 - 11.2023
- Replied to hotel and restaurant guest reviews/surveys within 24 hours of posting with sincere, well-thought-out responses that promote customer retention.
- Created social media campaigns for Facebook & Instagram showcasing clients' best features and special events.
- Provided live chat and direct messaging assistance to guests through brand and third-party online portals.
- Remote
- Trained and mentored new ambassadors on best practices and company values.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Dental Assistant & Records
Hughes & Cozad Orthodontics
01.2016 - 06.2016
- Assisted orthodontists in patient care, ensuring comfort and proper treatment procedures.
- Prepared treatment rooms with necessary instruments and materials for efficient operations.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
Sales & Asst. Beauty Visual Technician
Victoria’s Secret
09.2014 - 02.2015
- Designed and implemented visually appealing displays to enhance customer engagement and brand identity.
- Collaborated with merchandising team to align visual strategy with marketing campaigns, ensuring cohesive brand messaging.
- Trained and mentored junior technicians on best practices for visual presentation and store layout optimization.
- Conducted regular assessments of visual standards, identifying areas for improvement and implementing corrective actions.
- Managed inventory of visual merchandising materials, ensuring timely replenishment and efficient utilization of resources.
- Coordinated store resets and seasonal transitions, streamlining processes to minimize downtime during implementation.
- Constructed engaging product presentations, leading to improved customer satisfaction and higher sales figures.
Guest Service Representative/ Sales Assistant
Holiday Inn Express
02.2014 - 01.2015
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Provided exceptional customer service, addressing guest inquiries and resolving concerns efficiently.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Education
RDA Program -
Texas Registered Dental Assistant
09.2015
High School - undefined
Alta Vista Public Charter High
Hesperia, California05.2011
RDA Program - undefined
San Bernadino County R.O.P.
Hesperia, California02.2010
Skills
- Skilled in using Microsoft Office tools
- Efficient typing skills at 65 WPM
- Proficient in conveying pertinent information
- Operations management
- Team building and motivation
- Organizational development
- Attention to detail
- Resourceful problem solver
- Flexible and effective in challenging situations
- Proficient in time management
- Approachable nature
- Strong emotional awareness
Timeline
VP of Operations
Welcome Home Communities
04.2024 - Current
Engagement Ambassador
iResponze
12.2017 - 11.2023
Dental Assistant & Records
Hughes & Cozad Orthodontics
01.2016 - 06.2016
Sales & Asst. Beauty Visual Technician
Victoria’s Secret
09.2014 - 02.2015
Guest Service Representative/ Sales Assistant
Holiday Inn Express
02.2014 - 01.2015
High School - undefined
Alta Vista Public Charter High
RDA Program - undefined
San Bernadino County R.O.P.
RDA Program -
Texas Registered Dental Assistant
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