Debra Moody

Oversees the management of 420 homes in Columbus, OH • With a team of 4 leasing agents and 3 portfolio admins with a focus on quality service within the allotted budget • Employee performance reviews and managing time cards • Point of contact for all owners, and processing onboarding of new clients • Manage leasing team, maintain vendor contracts, establish the eviction process start to finish • Monitor accounts for errors, generate owner statements monthly, and oversee all maintenance issues. • Developed budgets for maintenance of properties; monitored expenses against budget. • Provided guidance to tenants on lease agreements, rent payments, and other policies and procedures related to the rental property. Recruited, interviewed, and hired staff.

Managing the day to day operations of a multi-family community, operating within the scope of the yearly budget • Managing vendor contracts • Utilized strong communication skills to maintain a peaceful and safe environment • Strong marketing attempts ensured 98% occupancy, with a 6% turnover rate • Orchestrated community events to ensure a sense of community. • Generated monthly reports of key performance indicators related to community growth and engagement.

Process Improvement and procedure writing • Monitoring for compliance and regulatory reporting • Coaching employees if needed • Monitoring credit reporting for accuracy. • Developed and implemented effective quality assurance processes to ensure product delivery meets customer requirements. • Troubleshot to identify issues, determine cause of problem and facilitate solution to restore processes. • Analyzed quality and performance trends to provide recommendations and action plans for improvement. • Identified opportunities for business process improvement across projects.

Participated in technical trainings and workshops to improve skills set and boost overall knowledge.