Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Debrana Cain

Grand Prairie,TX

Summary

Proven leader with a track record of exceeding performance targets at Campus Village Living through expert negotiation and robust communication skills. Specializes in compliance and client relations, enhancing operational efficiency and satisfaction. Excelled in managing high-stakes negotiations and mentoring teams, achieving significant improvements in client portfolio solutions and safety standards.

Overview

8
8
years of professional experience

Work History

Inbound Clerk

Kehe Distribution
Dallas, TX
02.2025 - Current
  • Schedules inbound PO’s, while considering IL schedule as well.
  • Process and print RW’s for day’s scheduled work.
  • Greet drivers and give them their door assignment.
  • Address all relative voicemail and e-mails.
  • Research PO discrepancies as necessary.
  • Confirm PO’s in NTS daily
  • Send all Product Discrepancy Reports to buyers daily – via e-mail.
  • Assign receivers to PO’s per manager’s direction.
  • Report issues to Receiving Manager.
  • Communicate needs for dock setup – e.g., pallets, etc.
  • Troubleshoot minor RF related issues. Escalate issues accordingly.
  • Manage Penalty Box according to established procedures.
  • Collect activity reports daily – e.g., “indirects”.

Remote Representative

CMI Group
Coppell, TX
04.2024 - 12.2025
  • Executed customer support strategies that improved client satisfaction ratings by 10% over 2months, enhancing overall retention rates.
  • Utilized advanced CRM software to track and analyze client interactions, navigating information effectively to increase resolution accuracy.
  • Developed and implemented feedback loops that identified key areas for service improvement, driving growth in positive customer reviews.
  • Managed sensitive client data, ensuring compliance with federal and industry regulations.
  • Conducted high-volume case management, ensuring adherence to policy standards.
  • Maintained strict confidentiality when handling client financial information.
  • Analyze client portfolios and provide tailored solutions, ensuring client satisfaction and program efficiency.
  • Analyze client portfolios and provide tailored solutions, ensuring client satisfaction and program efficiency.

Senior Leasing Consultant

Campus Village Living
10.2021 - 02.2023
  • Collaborated with leasing team to set and achieve monthly leasing goals, exceeding targets by [12]% on average.
  • Maintained accuracy of leasing documents and ensured compliance with housing regulations at all times.
  • Designed and executed creative promotional events to attract new tenants, resulting in a [15]% increase in signed leases.
  • Consistently met or exceeded leasing quotas set by the company, achieving [100]% of annual targets consistently over [3] years.
  • Facilitated smooth move-in process for new tenants, ensuring high satisfaction levels and positive reviews.
  • Initiated resident retention programs that reduced turnover rates by [15]%.
  • Developed and conducted training programs on effective leasing techniques, improving team performance by [12]%.
  • Managed a team of [10] leasing agents, achieving a [15]% improvement in conversion rate.
  • Assisted in the development of marketing plans and promotional campaigns to attract target demographics.
  • Trained and mentored a team of 10 junior leasing consultants, fostering a culture of excellence and enhancing overall team performance, leading to a record high in lease signings.
  • Negotiated and managed leasing agreements, ensuring compliance with housing regulations and fair housing laws.
  • Supervised and trained staff, improving overall team performance and efficiency.
  • Leveraged property management software to maintain accurate documentation and streamline reporting.
  • Fostered strong client relationships through exceptional customer service and communication.

Dangerous Goods Agent Team Leader

FedEx
02.2018 - 08.2021
  • Developed and implemented weekly production schedules to maximize efficiency.
  • Developed and maintained comprehensive documentation of all production activities.
  • Monitored and analyzed performance metrics to identify areas for improvement.
  • Participated in strategic planning and decision-making processes to ensure alignment with company goals.
  • Helped develop and implement operational policies and procedures.
  • Led a team responsible for ensuring regulatory compliance in hazardous materials handling (DOT, IATA, FAA).
  • Oversaw documentation accuracy, ensuring compliance with safety regulations and industry standards.
  • Trained and mentored employees on safety protocols, legal requirements, and best practices for handling regulated materials.
  • Maintained accurate records and coordinated with multiple departments to ensure compliance with transportation laws.

Education

Bachelor of Nursing -

University of Texas at Arlington
12.2026

Some College (No Degree) - Minor Criminal Justice

Tarrant County College
Arlington, TX

Skills

  • Negotiation
  • Communication
  • Analytical
  • Strong Organizational Abilities
  • Software Proficiency
  • Metrics
  • Performance
  • Client Relations
  • Confidentiality
  • Compliance
  • Telephone reception
  • Technical troubleshooting
  • Order problem solving
  • Client Assistance
  • Systems and software expertise
  • Business development
  • Network development
  • Employee Development
  • Performance tracking
  • Up-selling strategies

Languages

Spanish
Limited

References

References available upon request.

Timeline

Inbound Clerk

Kehe Distribution
02.2025 - Current

Remote Representative

CMI Group
04.2024 - 12.2025

Senior Leasing Consultant

Campus Village Living
10.2021 - 02.2023

Dangerous Goods Agent Team Leader

FedEx
02.2018 - 08.2021

Bachelor of Nursing -

University of Texas at Arlington

Some College (No Degree) - Minor Criminal Justice

Tarrant County College

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Debrana Cain