Summary
Overview
Work History
Education
Skills
Timeline
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Debra S Evans

Koloa,HI

Summary

Experienced in customer relations, brings enthusiasm, dedication with an exceptional work ethic.

High energy and outgoing with a dedication to positive guest relations.


Overview

14
14
years of professional experience

Work History

Crew Member

TRADER JOE’S
Santa Barbara, CA
10.2020 - 05.2022
  • Actively participating in connecting the public, to products that meet personal needs
  • Section leader. Oversaw ordering, organizing thru out the day and set up of the flower section of the store. Assisted with special orders.
  • Public Relations - Maintaining upbeat and positive atmosphere thru direct contact with customers
  • Became familiar with products to answer questions and make suggestions.
  • Customer Service- Confirming that Customer’s needs are met to the best of my ability, with follow up questions and a can do attitude
  • Leaving customer with the feeling that they are part of the Trader Joe’s family
  • Worked well with teammates and accepted coaching from management team
  • Assisted other team members to achieve goals.

Flight Attendant

Southwest Airlines
Denver, CO
11.2017 - 04.2021
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Ensure safety and comfort of customers onboard aircraft.
  • Served beverages alcoholic/ non. served food items. provided information about in-flight offerings to passengers.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Crew

Trader Joe's
Santa Barbara, CA
10.2008 - 10.2017
  • Public Relations-Greet and assist customers. Utilize outstanding interpersonal skills to interact with people of all ages, personalities, cultures and backgrounds. Consistently apply appropriate situational protocols and service etiquette.
  • Demonstration and Food Service- preparing and serving food and beverages while ensuring proper presentation, with adherence to safe food handling and product presentation standards. Creative menu planning and sharing, serving, clean up.
  • Customer Service-Confirming that customer's needs are met to the best of my ability, with follow up questions and a can do attitude.
  • Safety committee-Maintaining CAL OSHA and Trader Joe's standards and requirements, thru out the store.
  • Donation/Charity Management- Overseeing direct donations to charities as well as employee volunteer programs.

Education

High School Diploma -

Mammoth High School
Mammoth Lakes, CA
06.1980

Skills

  • Customer Service
  • Personal Interaction
  • Food preparation and service
  • Managing Orders and Deliveries
  • Server and Staff Support
  • Cash Drawer Operations
  • Positive Company Representation
  • Workstation Setup and Breakdown
  • Adaptability and Flexibility
  • Resolving Complaints
  • Store Opening and Closing

Timeline

Crew Member

TRADER JOE’S
10.2020 - 05.2022

Flight Attendant

Southwest Airlines
11.2017 - 04.2021

Crew

Trader Joe's
10.2008 - 10.2017

High School Diploma -

Mammoth High School

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Debra S Evans