Deborah Shoemaker
Assistant Manager
Potsdam,NY
Summary
Knowledgeable and dedicated worker, who is professional with extensive experience in the customer service industry. Always ready to learn and help out! Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Farm Worker
Family And Friends
Hermon, NY
10.2003 - Current
- Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
- Assisted farmers with feeding and watering cows, chickens,horses and pigs.
- Tended to crops such as fruit trees, vegetable plants, medicinal plants and herbs.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Removed rocks and prepared soil for planting.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Operated tractors and self-propelled machinery to plow and fertilize soil.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Assisted in farm animal branding, dipping and shearing.
- Used grease guns and oil cans to lubricate and adjust farm equipment.
- Cleared away animal waste by hosing out operational areas.
- Employed milking machines to milk farm animals such as cows, collecting samples of milk for laboratory analysis.
Assistant Manager/Assistant GM
Potsdam Chicken Shack
Potsdam, NY
07.2020 - 04.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Built customer loyalty by devising promotions and products according to customer needs and budget
Crew Member Shift Manager
Dunkin Donuts
Canton, NY
03.2020 - 07.2020
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Communicated and negotiated with various vendors to obtain necessary inventory.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant Manager in Training
Mountain Mart
Potsdam, NY
08.2019 - 03.2020
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed overstocking, restocking and inventory control procedures during busy, understaffed shift.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Evaluated employee performance in a timely mannor and conveyed constructive feedback to improve skills.
- Trained and developed personnel to improve safety, employee relations and resolve communication issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Delivery Driver
Domino's Pizza
Canton, NY
02.2019 - 09.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Worked overnight shifts during peak periods to meet coverage needs.
- Kept detailed records of deliveries and money received from customers.
- Minimized company liability and risks to loads by obeying traffic laws.
Assistant in Training
Mountain Mart
Canton, NY
10.2017 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Handled client correspondence and tracked records to foster office efficiency.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Assistant Manager/Delivery Driver
Hot Tamales
Canton, NY
09.2017 - 01.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
Shift Leader
Dunkin Donuts
Canton, NY
10.2013 - 08.2017
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Set performance goals for individual team members and created reward systems and contests.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
GED -
Northwest Tech
Ogdensburg, NY06.2016
Skills
- Animal Care
- Production Operations
- Safety Standards
- Maintaining Building Security
- Supply Inventory Management
- Team Leadership Expertise
- Flexible and Adaptable
- Conflict Resolution
- Responsible
- Excellent work ethic
- Active Listening
- Extremely hard worker
Certification
- Certified Caregiver -
Timeline
Assistant Manager/Assistant GM
Potsdam Chicken Shack
07.2020 - 04.2022
Crew Member Shift Manager
Dunkin Donuts
03.2020 - 07.2020
Assistant Manager in Training
Mountain Mart
08.2019 - 03.2020
Delivery Driver
Domino's Pizza
02.2019 - 09.2019
Assistant in Training
Mountain Mart
10.2017 - 02.2019
Assistant Manager/Delivery Driver
Hot Tamales
09.2017 - 01.2018
Shift Leader
Dunkin Donuts
10.2013 - 08.2017
Farm Worker
Family And Friends
10.2003 - Current
GED -
Northwest Tech
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