Compassionate Coordinator well-known for resolving issues effectively. Offering a positive demeanor and the ability to collaborate and work with homeless people from all cultures and backgrounds. Pursuing a role where hard work and dedication will be highly valued.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Housing and Homeless Case Manager
Cumberland Healthnet
Fayetteville, NC
02.2020 - Current
Completed psychosocial evaluations and needs assessments.
Organized clinical documentation, treatment plans, and referrals.
Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Coordinated program referrals for community-based resources.
Documented case notes daily and coordinated follow-up for seamless case management.
Proved successful working within tight deadlines and fast-paced atmosphere.
Handled 80 calls per day to address customer inquiries and concerns.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Offered friendly and efficient service to customers, handled challenging situations with ease.
HMIS trained and Proficient.
Transitional Living Coordinator
Agape Transitional Housing
Hope Mills, North Carolina
12.2005 - Current
Provided extensive support to employees, including helping with such tasks as team building
Collaborated with owner of Agape Living to provide effective transition planning
Collaborate with other outside mentor programs that will provide skill set for employees
Implementing support group that will help with employees that struggle with their sobriety from drugs and alcohol.
Handled 20 calls per day to address customer inquiries and concerns
Resolved conflicts and negotiated mutually beneficial agreements between parties
Demonstrated respect, friendliness and willingness to help wherever needed
Office Manager
Lifebridge Drug & Substance
Lumberton, NC
01.2018 - 08.2018
Administered company database, including troubleshooting, maintenance, updates, and reports generation
Coordinated special projects and managed schedules
Met challenging quotas for productivity and accuracy of work
Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
Provided complete meeting support including preparing materials and taking notes
Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Maintained computer and physical filing systems
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Updated reports, managed accounts and generated reports for company database
Managed office operations while scheduling appointments for department managers
Case Manager /Certified Substance Abuse Counselor
Lifebridge Drug & Substance
Lumberton, NC
03.2015 - 08.2018
Referred families to shelters, legal resources and educational programs
Referred residents and families to community resources to improve well-being and quality of life
Implemented ongoing staff training programs and educational sessions based on a collaborative crisis intervention model
Offered constructive feedback and contributed ideas at weekly staff meetings
Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions
Intervened in crisis situations to protect clients and others
Conducted Intakes to determine individual needs; and interviewed clients to help develop personalized care plan to address stated objectives
Recruited new members through attendance at community events, promotional materials, and other methods.