Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

DEBRECA TOWNSEND

Fayetteville,North Carolina

Summary

Compassionate Coordinator well-known for resolving issues effectively. Offering a positive demeanor and the ability to collaborate and work with homeless people from all cultures and backgrounds. Pursuing a role where hard work and dedication will be highly valued.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Housing and Homeless Case Manager

Cumberland Healthnet
Fayetteville, NC
02.2020 - Current
  • Completed psychosocial evaluations and needs assessments.
  • Organized clinical documentation, treatment plans, and referrals.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Coordinated program referrals for community-based resources.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Handled 80 calls per day to address customer inquiries and concerns.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • HMIS trained and Proficient.

Transitional Living Coordinator

Agape Transitional Housing
Hope Mills, North Carolina
12.2005 - Current
  • Provided extensive support to employees, including helping with such tasks as team building
  • Collaborated with owner of Agape Living to provide effective transition planning
  • Collaborate with other outside mentor programs that will provide skill set for employees
  • Implementing support group that will help with employees that struggle with their sobriety from drugs and alcohol.
  • Handled 20 calls per day to address customer inquiries and concerns
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Demonstrated respect, friendliness and willingness to help wherever needed

Office Manager

Lifebridge Drug & Substance
Lumberton, NC
01.2018 - 08.2018
  • Administered company database, including troubleshooting, maintenance, updates, and reports generation
  • Coordinated special projects and managed schedules
  • Met challenging quotas for productivity and accuracy of work
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Provided complete meeting support including preparing materials and taking notes
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Maintained computer and physical filing systems
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Updated reports, managed accounts and generated reports for company database
  • Managed office operations while scheduling appointments for department managers

Case Manager /Certified Substance Abuse Counselor

Lifebridge Drug & Substance
Lumberton, NC
03.2015 - 08.2018
  • Referred families to shelters, legal resources and educational programs
  • Referred residents and families to community resources to improve well-being and quality of life
  • Implemented ongoing staff training programs and educational sessions based on a collaborative crisis intervention model
  • Offered constructive feedback and contributed ideas at weekly staff meetings
  • Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions
  • Intervened in crisis situations to protect clients and others
  • Conducted Intakes to determine individual needs; and interviewed clients to help develop personalized care plan to address stated objectives
  • Recruited new members through attendance at community events, promotional materials, and other methods.

Education

Certified Substance Abuse Counselor - Therapy

Liberty University
2019

Skills

  • Abuse and Neglect Investigation
  • Patient Evaluation
  • Problem Solving
  • Community Resource Referral
  • Client Needs Assessment
  • Community Health Services
  • Crisis Resolution
  • Documentation and Recordkeeping
  • Work Planning and Prioritization
  • Data Analysis
  • Quality Assessment
  • Negotiation and Persuasion

Certification

  • HMIS Trained/ Certification
  • CSAC Certification

Timeline

Housing and Homeless Case Manager

Cumberland Healthnet
02.2020 - Current

Office Manager

Lifebridge Drug & Substance
01.2018 - 08.2018

Case Manager /Certified Substance Abuse Counselor

Lifebridge Drug & Substance
03.2015 - 08.2018

Transitional Living Coordinator

Agape Transitional Housing
12.2005 - Current

Certified Substance Abuse Counselor - Therapy

Liberty University
DEBRECA TOWNSEND