Debresha Robinson
Horn Lake,MS
Summary
Talented with skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
The Farms At Bailey Station
2022.09 - Current
- Served food and beverages promptly with focused attention to residents needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with residents and guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming residents and guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved resident complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver residents' meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Dental Assistant
Siffrard Family Dentistry
2022.03 - 2022.09
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Customer Service Representative
Omni
2019.08 - 2022.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Maintained and managed customer files and databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
Diploma - Dental Assisting
Delta Technical College
Horn Lake, MS05.2022
High School Diploma -
Southaven High School
Southaven, MS05.2020
Skills
- Price Memorization
- Special Dietary Requirements
- Citrix XenApp
- Food Sales and Promotion
- Call Center Operations
- Call Controlling
- Customer Support
- Issue Identification
- Team Collaboration
- Strong Manual Dexterity
- Dentrix Proficiency
- Patient Data Gathering
- Patient Schedule Management
Timeline
Server
The Farms At Bailey Station
2022.09 - Current
Dental Assistant
Siffrard Family Dentistry
2022.03 - 2022.09
Customer Service Representative
Omni
2019.08 - 2022.03
Diploma - Dental Assisting
Delta Technical College
High School Diploma -
Southaven High School
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