DeBresha Smith
Phoenix,AZ
Summary
Adept at crisis management and emergency response, I leveraged my verbal communication skills at Solari to enhance safety and reduce incidents by 30%. My ability to adapt and solve complex problems, combined with a track record of building strong relationships, positions me as a valuable asset to any team.
Overview
2
2
years of professional experience
Work History
Security Guard
Allied Security
08.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Examined doors, windows and gates to verify security.
BHT
Santan Behavioral Health Services
07.2024 - 09.2024
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Fostered a supportive environment for both colleagues and clients alike, promoting open communication channels between team members during high-stress situations.
- Served as an advocate for clients when interacting with external agencies or organizations involved in their care plan process.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Supported individuals dealing with mental health and emotional issues.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
Crisis Counselor
Solari
07.2022 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
AA - Psychiatric Technology
San Bernardino Valley College
San Bernardino, CA12.2009
Skills
- Verbal and written communication
- Multi line phone use
- Attention to detail
- Patrolling
- Workplace Safety
- Punctuality
- Incident Reporting
- Emergency Response
- First Aid Certified
- Reporting skills
- Complex Problem-Solving
- Report Preparation
- Relationship building and management
- Document Preparation
- Legible report writing
- De-Escalation Techniques
- Adaptable and Flexible
- Data Entry
- Crisis Management Plans
Timeline
Security Guard
Allied Security
08.2024 - Current
BHT
Santan Behavioral Health Services
07.2024 - 09.2024
Crisis Counselor
Solari
07.2022 - 05.2024
AA - Psychiatric Technology
San Bernardino Valley College
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