Debreyona Grundy
Elizabethtown,KY
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
15
15
years of professional experience
Work History
Medicaid GO Services Advocate
UnitedHealthcare
06.2022 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients if needed.
- Interacted with team members across departments to research and resolve customer issues.
- personal liaison between member and provider or facility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Care Coordinator Assistant
Humana
05.2020 - 01.2022
- Products clinician for the North East Region
- Peer to Peer specialist
- Maintained up-to-date information in electronic medical records software.
Customer Service Representative
Spectrum
05.2017 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Front Desk Associate
Hampton Inn
08.2014 - 10.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Office Assistant
Family Dentistry
06.2008 - 08.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Assisted with budgeting and financial management to keep office operating within budget.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Associates - Associates of Science in Hospitality Management
Sullivan University
06.2015
Skills
- Benefits Programs
- Session Documentation
- Team Goals
- Active Learning
- Case Assessments
- Critical Thinking
- Proficient in microsoft, excel, outlook one note and powerpoint
Timeline
Medicaid GO Services Advocate
UnitedHealthcare
06.2022 - Current
Care Coordinator Assistant
Humana
05.2020 - 01.2022
Customer Service Representative
Spectrum
05.2017 - 09.2019
Front Desk Associate
Hampton Inn
08.2014 - 10.2016
Office Assistant
Family Dentistry
06.2008 - 08.2012
Associates - Associates of Science in Hospitality Management
Sullivan University