Debria Falls
Gastonia,NC
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional services. Highly organized and hardworking with excellent planning and program management skills. I significantly improved service delivery by implementing performance metrics, resulting in increased patient and team engagement.
Overview
18
18
years of professional experience
Work History
Care Manager
Allcare Plus Pharmacy
01.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
Patient Account Specialist
AmerisourceBergen
10.2018 - 01.2021
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Electronically submitted bills according to compliance guidelines.
- Enhanced patient satisfaction by efficiently helping them find alterative coverage through foundations
Client Service Manager
Pro Med Urgent Care
03.2006 - 03.2009
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
Education
Associate of Applied Science - Medical Office Management
The Art Institute of Charlotte
Charlotte, NC09.2001
Skills
- Care Planning
- Case assessments
- Clinical Documentation
- Service Coordination
- Patient Education
- Workflow Coordination
- Program Management
- Critical Thinking
- HIPAA Guidelines
- Staff Supervision
- Performance Metrics
- Sales Force program
- Staff Scheduling
DIY,Gardening and Traveling
I love to take old furniture and repurpose it. As well as growing tomatoes, watermelons and other vegetables and fruits. Love visiting new places and trying new foods.
Timeline
Care Manager
Allcare Plus Pharmacy
01.2021 - Current
Patient Account Specialist
AmerisourceBergen
10.2018 - 01.2021
Client Service Manager
Pro Med Urgent Care
03.2006 - 03.2009
Associate of Applied Science - Medical Office Management
The Art Institute of Charlotte
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