Debrianna Mosley
Albany,GA
Summary
With a proven track record at Sedgwick, I excel in enhancing customer satisfaction and streamlining service operations. My expertise in Microsoft Excel and exceptional communication skills have significantly improved customer service metrics. Known for innovative problem-solving and efficient complaint resolution, I consistently exceed client support goals through strategic thinking and effective team collaboration. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sedgwick
Remote
06.2022 - 10.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Support Specialist
Concentrix
, Remote
08.2022 - 11.2023
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Participated in team meetings to discuss strategies for improving customer experience.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Recorded all customer interactions into the database system accurately and completely.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Customer Success Specialist
Teleperformance
, Remote
02.2020 - 04.2022
- Continuously sought out ways to improve the overall customer experience.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Maintained detailed records of customer interactions within CRM system.
- Maintained accurate records of customer accounts using CRM software.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Monitored customer activity to proactively address potential issues before they arise.
Education
BBA - Business
Albany Technical College
GA05-2023
HIGH SCHOOL DIPLOMA -
Monroe High School
GA05-2023
Skills
- Time management
- Customer Relations
- Analytical Skills
- Organizational Skills
- Comprehend Skills
- Scheduling appointments
- Proofreading
- Behavior Management
- Interpersonal Skills
- Follow Verbal Instruction
- Communication skills
- File Organization
- Document Management
- Health and safety requirements
- Social Skills Development
- Client Support
- Care plan assessment
- Fast learner
- Problem Solving
- Multitasking abilities
- Reliability
- Effective Communication
- Patient education
- Appointment Scheduling
- Goal Setting
- Attentive to People
- Critical Thinking
- Self Motivation
- Active Listening
- Schedule Management
- Analytical Thinking
- Call center experience
- Complaint resolution
- Microsoft Excel
- Professional telephone demeanor
- Customer satisfaction measurement
- Microsoft PowerPoint
- Filing
- Building rapport
- Courteous demeanor
- Customer service excellence
- Time management abilities
- Conflict Resolution
- Problem-solving aptitude
- Phone Etiquette
- Teamwork skills
Certification
Adult and Pediatric First Aid/CPR/AED, 06/01/22, 06/01/26
References
References available upon request
Timeline
Customer Support Specialist
Concentrix
08.2022 - 11.2023
Customer Service Representative
Sedgwick
06.2022 - 10.2024
Customer Success Specialist
Teleperformance
02.2020 - 04.2022
BBA - Business
Albany Technical College
HIGH SCHOOL DIPLOMA -
Monroe High School
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