Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debricia Irving

Lake Mary

Summary

A Customer Service Representative with 10+ years of experience, specializing in sales, communication, and client relations.

Overview

13
13
years of professional experience

Work History

Claims Specialist

Health First
12.2021 - 04.2025
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes
  • Followed up with customers on unresolved issues.

Quality Assurance Analyst

Chewy
11.2018 - 12.2021
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.

Customer Service Supervisor

Sixt Rental
09.2016 - 11.2018
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Customer Service Representative

Xfinity
01.2013 - 08.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Data Entry

House Of Tinks
01.2012 - 04.2013
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Improved office workflow with attention to detail and accuracy in data entry tasks.
  • Added accurate data entry into computer system to complete transactions.

Education

Highschool Diploma -

Seminole High School
Sanford, FL
05.2011

Skills

  • Empathy
  • Communication
  • Adaptability
  • Efficiency
  • Relationship building
  • Problem Solving
  • Product Knowledge

Timeline

Claims Specialist

Health First
12.2021 - 04.2025

Quality Assurance Analyst

Chewy
11.2018 - 12.2021

Customer Service Supervisor

Sixt Rental
09.2016 - 11.2018

Customer Service Representative

Xfinity
01.2013 - 08.2016

Data Entry

House Of Tinks
01.2012 - 04.2013

Highschool Diploma -

Seminole High School

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