Debra Lathouwers
VANCOUVER,WA
Summary
Proven expertise in schedule coordination and HIPAA compliance, demonstrated through a successful tenure at Peace Health. Excelled in obtaining authorizations and fostering teamwork, significantly enhancing patient care efficiency. Skilled in navigating complex healthcare systems, ensuring seamless patient experiences with a keen focus on achieving operational excellence.
Overview
2021
2021
years of professional experience
Work History
Surgery Scheduler / Referral Coordinaor
Peace Health
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for Number Surgeon type.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Telemetry Technician / Unit Secretary
Enloe Medical Center
06.2019 - 07.2020
- Played an integral role in reducing instances of alarm fatigue among healthcare providers by properly setting alarms according to established protocols and individual patient needs.
- Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Utilized advanced knowledge of arrhythmias to identify potential life-threatening events promptly and notify appropriate medical personnel accordingly.
- Supported nursing staff with continuous monitoring of multiple patients simultaneously, allowing for better allocation of resources during high-stress situations.
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Monitored and documented heart rhythms according to physicians' orders.
Referral Coordinator / Staffing Coordinator
Essentia Health
09.2015 - 07.2018
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Central Referral Coordinator / Scheduler
Saint Alphonsus Medical Center
09.2015 - 07.2018
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
Referral Coordinator / Scheduler
Enloe Medical Center
10.2006 - 07.2012
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
Education
Medical Secretary - Medical Anthropology
Ashworth College
Charlotte, NC05.2018
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
Timeline
Telemetry Technician / Unit Secretary
Enloe Medical Center
06.2019 - 07.2020
Referral Coordinator / Staffing Coordinator
Essentia Health
09.2015 - 07.2018
Central Referral Coordinator / Scheduler
Saint Alphonsus Medical Center
09.2015 - 07.2018
Referral Coordinator / Scheduler
Enloe Medical Center
10.2006 - 07.2012
Surgery Scheduler / Referral Coordinaor
Peace Health
Medical Secretary - Medical Anthropology
Ashworth College
Similar Profiles
Kidus ObesseKidus Obesse
Data Entry Specialist at Peace HealthData Entry Specialist at Peace Health
Robin LongnightRobin Longnight
Medical Social Worker at Peace Health HospiceMedical Social Worker at Peace Health Hospice
Christa GarvinChrista Garvin
Security Officer at Peace Health Southwest Medical CenterSecurity Officer at Peace Health Southwest Medical Center