Summary
Overview
Work History
Education
Skills
Timeline
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Deby Faisst-Heidinger

Panama City,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Overview

16
16
years of professional experience

Work History

Asst Catering/Marketing Coordinator

On The Border
Valley Ranch, Texas
03.2020 - 06.2022
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.

Insurance Coordinator

North Texas Physical Medicine
Flower Mound, TX
03.2017 - 06.2019
  • Maintained compliance with local, state, and federal regulations governing insurance, Medicare and Medicaid requirements.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Verified insurance and communicated coverage to staff and patients.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.

Server

IHOP Restaurants
Grapevine, TX
10.2016 - 03.2017
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.

Manager/Asst

Mimi's Cafe
Austin/Grapevine, TX
01.2010 - 10.2016
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Server/Customer Service

Hilton Garden Inn Hotel
02.2024 - Current
  • Trained and mentored new servers in customer service best practices.
  • Developed strong relationships with regular customers to foster loyalty and repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Associate of Arts - Business

Yuba College
Marysville, CA
06.2024

GED -

Woodland Adult Education
Woodland, CA
05.1995

Skills

  • Work Schedule Creation
  • Task Delegation
  • Work Area Inspection
  • Customer Service
  • Inventory Control
  • Safety Training
  • Payroll Preparation
  • Verbal and Written Communication
  • Service Training
  • Orientation and Onboarding
  • Hiring and Firing
  • Cash Handling
  • Team Collaboration
  • Work Procedures Evaluation
  • Cash Receipt Balancing

Timeline

Server/Customer Service

Hilton Garden Inn Hotel
02.2024 - Current

Asst Catering/Marketing Coordinator

On The Border
03.2020 - 06.2022

Insurance Coordinator

North Texas Physical Medicine
03.2017 - 06.2019

Server

IHOP Restaurants
10.2016 - 03.2017

Manager/Asst

Mimi's Cafe
01.2010 - 10.2016

Associate of Arts - Business

Yuba College

GED -

Woodland Adult Education

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Deby Faisst-Heidinger