Deby Oseda
West Palm Beach,FL
Summary
Motivated Professional possessing excellent customer service, recruiting , employee retention,operations and Merchandising skills. Revenue & profit driven professional with experience in multi-unit leadership & regional marketing strategy; including merchandise execution, trend forecasting, assortment planning and business analysis. Tenured, multilevel manager with demonstrated success in coaching, talent development and personnel growth.
Overview
11
11
years of professional experience
Work History
Human Resources Manager
Target
West Palm Beach, FL
07.2022 - Current
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Recruited new employees and built relationships, driving visibility.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Service and Operations Manager
Burlington
West Palm Beach, FL
09.2021 - 07.2022
- Participate in local job fairs and recruitment events for prospective hiring. To stay competitive in hard go hire stores
- Advertise and promote open positions using social media and digital marketing procedures.
- Attend career fairs and networking events to help fill openings and build candidate pipeline.
- Develop recruitment strategies to achieve required staffing levels for assigned
- Manage company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implementation of policies and standard operating procedures and managed quality, customer service and logistics.
- Deliver positive customer experiences by implementing effective quality assurance practices.
- Recruit, hire and train all crew members on application of projects, customer relations and customer service.
- Plan daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Improve morale and management communication by creating employee recognition and rewards practices.
- Build strong operational teams to meet process and production demands.
- Analyze weekly reporting to quantify sales growth opportunities through assortment changes: including vendor, category, seasonality/fabrication, class, color, and size. Monitor the market to identify sales opportunities that support the customer.
- Participate in seasonal strategy meetings. Review historical performance and store attributes. Review final sales plans and planned monthly flow, average stock & turn components where planned.
- Deliver on schedule and review with Regional Planning Manager. Recommend assortment/allocation changes to Inventory Management and/or Central Planning. Recommend vendor additions/edits by store. Articulate issues that can only be seen locally. Coordinate across FOB’s to ensure alignment and congruency. Be prepared to present strategies and opportunities to all levels of management
Operations Manager
Marshalls
Miami Beach, FL
11.2018 - 09.2021
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Exceeded sales goals and improved profitability by aligning sales strategies
- Developed and implemented new sales strategies to update product lines.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Built strong operational teams to meet process and production demands.
Sales Manager
Macy’s
Miami Beach, FL
11.2012 - 11.2018
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Drive and exceed sales goals by executing initiatives and focusing on the Macys customer. A
- ll activities relating to
presenting a clean, neat, and organized shopping environment. Train, coach, and develop a team of associates to
grow the overall business. - Key Contributions:Manage Men’s Tailored destination business in Flagship store which is 2 nd highest volume in the company.
- Exceeding Customer Service goals with Magic score of 87 compared to store score of 78. Above average
results in customer loyalty through team making credit applications - 2019 sales trending over 3% over plan which is outperforming store and company average.
- Tracked monthly sales to generate reports for business development planning.
Education
Florida International University
Miami, FLSkills
- Maintaining Compliance
- Talent development
- Conflict resolution techniques
- Client relations and retention
- Bilingual (English, Spanish, Portuguese)
- Systems implementation
- Process improvement strategies
- Retail operations management
- Staff retention
- Market penetration
- Training Development
- Hiring and Onboarding
- Recruitment and Hiring
- Employee Engagement
Timeline
Human Resources Manager
Target
07.2022 - Current
Service and Operations Manager
Burlington
09.2021 - 07.2022
Operations Manager
Marshalls
11.2018 - 09.2021
Sales Manager
Macy’s
11.2012 - 11.2018
Florida International University