Divine Tafu Nkino
salesforce Administrator /Data Analyst
Lawrenceville,GA
Summary
High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Administrator/ Data Analyst
Full Stack Coder LLC
02.2022 - Current
- Work closely with cross-functional teams to gather, analyze, and define and testing of business applications and functionality that meet company budget, standards, and strategies.
- Utilize Tableau to create detailed reports and dashboards, conducting data analysis to identify trends, patterns, and opportunities within the CRM data, providing actionable insights for business stakeholders
- Conduct regular audits and reviews of Salesforce configurations, permissions, and access controls to maintain compliance with security standards and regulations.
- Conducted comprehensive requirement-gathering sessions with cross-functional teams to identify key data sources and metrics, facilitating the development of tailored Tableau visualizations
- Experienced in utilizing established development methodologies, such as Agile, SCRUM, and KANBAN for projects and resolving tickets.
- Bridged communication gaps between technical and non-technical stakeholders by presenting analytical findings in clear, concise language accessible to all audiences.
- Assisted in the development of interactive dashboards with Tableau, providing actionable insights to stakeholders.
- Regularly maintain and update documentation for interactive dashboards and processes that provide real-time insights and actionable data to business stakeholders
- Integrated Tableau with various data sources, ensuring seamless data flow and accurate representation of business metrics
- Facilitated data-driven decision making by creating custom reports tailored to stakeholder needs and preferences.
- Increased efficiency in data extraction by utilizing SQL queries for retrieving relevant information from databases.
Salesforce Administrator
Brooksource
04.2021 - 02.2022
- Managed Salesforce environments, including sandbox and production instances, to ensure stability, security, and scalability.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Conducted regular audits and reviews of Salesforce configurations, permissions, and access controls to maintain compliance with security standards and regulations
- Administered and managed Salesforce CRM, including user setup, roles, and permissions, ensuring optimal system performance
Salesforce Administrator
Trw Automotive
12.2018 - 03.2020
- Developed and implemented solutions using Salesforce and other related applications
- Implemented automation rules, data validation, workflow rules, and custom objects
- Provide support to CRM users and salesforce configurations while working closely with Engineering teams to maintain the operational integrity of production systems
- Driven by a commitment to problem-solving and achieving tangible results, with meticulous attention to detail.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
Jr.Salesforce Administrator
Prex
11.2017 - 12.2018
- Implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, process builder, validation rules, approvals, dashboards, reports, etc.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
Education
Masters: Political Science/International Relations - Business Administration
Istanbul Aydin University
Istanbul2016
B.Sc. Computer Science - Computer Science And Information Technology
University College of Technology
Buea 12.2010
Skills
- User Management
- Analytical
- Dashboard Design
- Data Management
- Team Collaboration
- Problem-Solving
- Effective Communication
- Decision-Making
- Analytical Skills
- Agile
Tools
- Salesforce Development, SOQL, SOSL, knowledge of Apex
- Data Management: Data loader, Workbench
- Database Management: SQL
- Data Visualization: Tableau, Power BI, python
- Communication Tools: Microsoft Teams, Slack, Zoom, Google Meet,
- Other Tools: DocuSign, ServiceNow, SharePoint, Jira, Microsoft Office 365
Accomplishments
Successfully led a data cleansing project, resulting in a 25% improvement in data accuracy and a significant reduction in duplicate records.
Reporting and Dashboards: Created and maintained advanced reports and interactive dashboards, providing real-time visibility into key performance metrics and trends.
Technical Documentation: Created detailed technical documentation and user guides, enhancing the support team’s ability to troubleshoot and resolve issues quickly.
Certification
- Certified Salesforce Administrator (ADM-201)
- Copado Fundamentals 1
- Certified Salesforce Platform App Builder
- Certified Scrum Master
- Salesforce Certified CPQ Specialist
Timeline
Salesforce Administrator/ Data Analyst
Full Stack Coder LLC
02.2022 - Current
Salesforce Administrator
Brooksource
04.2021 - 02.2022
Salesforce Administrator
Trw Automotive
12.2018 - 03.2020
Jr.Salesforce Administrator
Prex
11.2017 - 12.2018
Masters: Political Science/International Relations - Business Administration
Istanbul Aydin University
B.Sc. Computer Science - Computer Science And Information Technology
University College of Technology
- Certified Salesforce Administrator (ADM-201)
- Copado Fundamentals 1
- Certified Salesforce Platform App Builder
- Certified Scrum Master
- Salesforce Certified CPQ Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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