DeCarlo Terry
Killeen,TX
Summary
Dynamic Installation Technician with extensive experience at Centex Appliance Repairs, excelling in equipment installation and customer service. Proven ability to enhance customer satisfaction through efficient service and timely issue resolution. Skilled in power tools operation and maintaining worksite safety, ensuring high-quality installations. Deliver and pick up large loads across Texas with some wiring adjusting.
Overview
23
23
years of professional experience
Work History
Installation Technician
Centex Appliance Repairs
01.2015 - Current
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Deliver/pickup multiple item throughout the state of texas.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
Sr Tech
3 Brothers PC Repairs LLC
02.2014 - 06.2015
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Refurbished used computers and technological equipment, saving companies money.
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
Sr Account Manager
Sprint Wireless
12.2001 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Interact with our team in the field to ensure that our customers needs are met in a timely manor.
- Assign and monitor request submitted by the customer to ensure 100% accuracy.
Education
High School Diploma -
Killeen High
Killeen, TX05-1991
Skills
- Equipment installation
- Power tools operation
- Worksite safety
- Customer service
- Repair services
- Assembly and installation
- Positive attitude
- Valid Driver's license
- Loading and unloading
- GPS navigation
- Heavy lifting
- Forklift operation
- Software Installation
Timeline
Installation Technician
Centex Appliance Repairs
01.2015 - Current
Sr Tech
3 Brothers PC Repairs LLC
02.2014 - 06.2015
Sr Account Manager
Sprint Wireless
12.2001 - 09.2013
High School Diploma -
Killeen High
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