Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Interests
Timeline
AdministrativeAssistant
DeCarlos Griffin

DeCarlos Griffin

Kenner,LA

Summary

I am a motivated college freshman and collegiate Esports athlete with a strong foundation in game testing, community engagement, and customer service. I've had hands-on experience as a Video Game Tester specializing in NBA 2K, supported by a background as a high school Office Assistant and peer tutor, where I developed strong communication, technical, and problem-solving skills. Previously, I served as a Customer Service Representative at Game On Social Hub, demonstrating professionalism, teamwork, and the ability to create positive player experiences in fast-paced gaming environments.

As a dedicated student leader with a remarkable record of advocacy, I successfully mobilized family, peers, community members, a local university, and local media to speak at a district school board hearing during my senior year. My efforts aimed to empower decision-makers during a critical school-closure vote, showcasing maturity, initiative, and civic engagement beyond my years. Despite the school’s closure, I graduated with honors and earned a college Esports scholarship through resilience, discipline, my skill and ability in NBA2K, and consistent academic excellence.

Overcoming significant challenges growing up as a young African American male in inner-city New Orleans—an area facing high rates of crime and socioeconomic barriers—I exemplify perseverance, leadership, and commitment to growth. I will bring this same determination to gaming, academic work, and team environments, making me an asset for roles in game testing, player support, and online community moderation.

Overview

1
1
year of professional experience

Work History

Video Game Tester

NBA 2K
08.2025 - 09.2025
  • Attended NBA2K26 community day as a longtime fan and small content creator. I got early hands on gameplay and tested new features for the game such as the Myplayer builder, new shooting mechanics, and the dribble system before official release.
  • Compared multi-platform game performance to verify consistency across Xbox and Playstation consoles.
  • Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
  • Advised developers on problems with databases, performance and other issues.
  • Monitored bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Gave my input on bugs I noticed while playing through certain parts of the game. providing details on factors such as Clipping & Collision Issues, Sliding/ “Ice Skating” Movement, and “Ghost Contests” or “No Contest" with how inaccurate the contest system would be depending on the player playing defense doing different motions.

Customer Service Representative

Game On Social Hub
08.2025 - 11.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Took ownership of customer issues and followed problems through to resolution.

Office Assistant

Delores Taylor Arthur School
08.2024 - 12.2024
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Completed daily reports on attendance and disciplinary performance.
  • Maintained safety and security by overseeing students in recess environments.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Gained strong leadership skills by managing projects from start to finish.

Education

Bachelor of Science - Information Technology & Esports Management

Fisher College
Boston, MA
04-2027

High School Diploma -

Morris Jeff Community School
New Orleans, LA
05-2025

High School Diploma -

Delores Taylor Arthur School
New Orleans
12-2024

Skills

  • Problem solving
  • Strong communication
  • Complaint resolution
  • Analytical skills
  • Adaptability
  • Software performance analysis
  • Test reporting
  • Great team/collaboration Skills
  • Test documentation
  • Performance testing
  • Bug detection and reporting
  • Online performance reporting

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Esports

Video Games

Computers and Information Technology

Timeline

Video Game Tester

NBA 2K
08.2025 - 09.2025

Customer Service Representative

Game On Social Hub
08.2025 - 11.2025

Office Assistant

Delores Taylor Arthur School
08.2024 - 12.2024

Bachelor of Science - Information Technology & Esports Management

Fisher College

High School Diploma -

Morris Jeff Community School

High School Diploma -

Delores Taylor Arthur School