DeCarlos Hurt
Harvest
Summary
Experienced in IT Solutions with a strong foundation in customer service roles. Demonstrated ability to efficiently resolve customer inquiries in high-volume call environments. Consistently received positive customer feedback. Skilled in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BMTSC/CSR
Social Security Administration
10.2022 - Current
- Provide accurate and timely information to the public regarding SSA’s various programs, policies, and services
- Review and evaluate eligibility for SSA benefits based on provided documentation and program requirements
- Update and maintain client records within SSA’s computer systems to ensure data integrity and accuracy
- Respond to inquiries from beneficiaries, ensuring clear explanations of complex policies and processes
- Process and track benefits applications, verifying supporting documents, and assisting clients through all stages of the application process
- Adhere to confidentiality and compliance standards when handling sensitive personal data
Mail Carrier
United States Postal Service
04.2019 - 10.2022
- Delivered letters, documents, and parcels to businesses and homes, ensuring timely and accurate service
- Followed planned routes on foot or by truck, adapting to any changes or instructions from dispatchers
- Sorted and organized mail, including packages, according to delivery sequence to optimize efficiency
- Maintained delivery logs to track delivery rates, document completed routes, and monitor vehicle maintenance schedules
- Obtained signatures for registered, insured, and certified mail to ensure proper delivery documentation
- Communicated with dispatcher to adjust delivery routes as necessary to accommodate special requests or changes in workload
- Communicates with dispatcher and modifies route according to instructions when needed
- Provided customers with postal forms, including change-of-address cards, and answered questions about USPS policies and services
- Operated postal equipment, including mail sorting machines, handheld devices for route tracking, and delivery trucks
- Promoted to Driver Safety Instructor (DSI) due to exceptional performance and safety record
- Trained new and current mail carriers on safe driving practices, route navigation, and postal regulations
- Conducted regular safety checks on vehicles and equipment to ensure compliance with USPS safety standards
- Provided guidance and support to staff in managing deliveries, troubleshooting issues, and maintaining a high level of professionalism
Sales Manager
AT&T Mobility
06.2011 - 02.2019
- Lead, motivate, and manage a sales team to meet and exceed monthly and quarterly sales goals, fostering a high-performance environment
- Coordinated with management to ensure sales operations were aligned with corporate objectives
- Provided ongoing training and development opportunities to enhance team members' skills and knowledge
- Establish and maintain strong relationships with key customers, providing tailored solutions and excellent customer service
- Administered subject matter expertise on technical issues relating to sales, ensuring a seamless connection between customer needs and AT&T products/services
- Streamlined billing procedures by creating an efficient customer relations system and simplifying inquiries through the implementation of a customer portal on the company website
- Managed system-based billing procedures, coordinated customer responses, and resolved any telecommunications system flaws affecting customers
- Monitored key metrics, marketing investments, and sales performance to assess progress and implement continuous improvement strategies
- Developed and implemented value-added solutions by leveraging industry trends and customer market insights to increase customer retention and satisfaction
- Assisted in the leadership of a sales team, coaching team members to meet individual and team goals
- Supported customers by addressing inquiries and resolving issues related to services, products, and billing
Education
Bachelor of Science - Business Administration And Management
Strayer University
Birmingham, AL12-2018
Skills
- Proficient in Microsoft Office
- Sales Performance Optimization
- Workforce Development
- Team Development
- Clear Verbal and Written Skills
- Operational Management
- Project Oversight
- Telecommunication Service Background
- Client-Centric Approach
- Effective Complaint Resolution
- CRM Software Proficiency
- Analytical Problem Solving
- Effective Listening Skills
- Skilled in Conflict Resolution
- Network Development
- Proficient in Computer Applications
- Technical Documentation
- Detail-Oriented Data Input
- Team Building
- Employee Training
- Excel Proficiency
- Quality Assurance
- Call Center Management
- Proficient in Microsoft Office Suite
- Administrative Support Expertise
Accomplishments
- Supervised team of 25 staff members.
- Documented and resolved Customer Service Calls which led to 1st place in Sales and Customer Interactions.
- Collaborated with team of 10 Staff Members in the development of System X.
- Achieved Top Sales Manager by completing Daily Tasks with accuracy and efficiency.
Certification
- Amazon Web Services (AWS) Certified Cloud Practitioner - Amazon Web Services.
- CompTIA Security+ - Computing Technology Industry Association.
Timeline
BMTSC/CSR
Social Security Administration
10.2022 - Current
Mail Carrier
United States Postal Service
04.2019 - 10.2022
Sales Manager
AT&T Mobility
06.2011 - 02.2019
Bachelor of Science - Business Administration And Management
Strayer University
Similar Profiles
Edward ParkerEdward Parker
Module Manager at Social Security Administration HeadquartersModule Manager at Social Security Administration Headquarters
Deirdre GeraciDeirdre Geraci
Customer Service Representative at Social Security Administration/Customer Service Representative at Social Security Administration/
Angela DalyAngela Daly
Assistant Manager at Social Security AdministrationAssistant Manager at Social Security Administration