DeCarlos Hurt
Harvest,Al
Summary
PERSONAL PROFILE A Highly motivated professional, passionate about creating customer networks, driving sales and establishing formidable management team to oversee operations hence establishing operational excellence. CARRIER OBJECTIVE To develop a strong and a robust customer relations system to mitigate unnecessary delays in customer responses and deliveries in your organization.
Overview
27
27
years of professional experience
Work History
Carrier
USPS
04.2019 - Current
- Distributed mail on foot to residences and businesses, delivering to approximately 250 customers per shift.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
Sales Manager
AT&T
06.2015 - 02.2019
- Developing and repairing telecommunications systems •Overseeing system based billing procedures •Coordinating customer responses •Tops sales manager 2016, 2017, Identified and resolved telecommunications systems flaws within the company •Streamlined billing procedures by creating a reliable customer relations system •Simplified customer enquiries by establishing customers’ portal in the company’s website.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Acting Manager, Customer Service Rep., Rep-Assist
AT&T Inc.
01.2012 - 06.2015
- Responding to customers’ enquiries •Assisting network administrator in system administration •Processing customers’ orders through coordination with customer relations department.
- Achievements: •High customer satisfaction through prompt feedback •Robust customers’ systems due to efficient system maintenance •High operational excellence due effective coordination between customer and supplies department.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Premises Technician
AT&T
08.2010 - 01.2011
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Maintained company vehicle and company equipment.
Tech Support Coordinator
Verizon Wireless
10.2008 - 07.2010
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Analyzed cellular and data issues to identify troubleshooting methods needed for quick remediation.
Customer Service Rep
Southernlinc Wireless
07.2004 - 08.2008
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Customer Service Specialist/RAM
BellSouth
12.1998 - 06.2004
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Assisted in training new employees and participated in cross-training with other departments.
Education
Bachelor of Science - Information Technology
Strayer University
Birmingham, AL2014
Skills
- Billing
- Network systems
- Customer relationship management
- Customer relations
- Telecommunications
- Supervision
- Operational improvement
- Business operations
- Problem resolution
- Project organization
- Repairing
- Sales manager
- System administration
- Customer satisfaction
- Network administrator
- Website
- Team building
- MS Office
- Budgets
- Customer service
Timeline
Carrier
USPS
04.2019 - Current
Sales Manager
AT&T
06.2015 - 02.2019
Acting Manager, Customer Service Rep., Rep-Assist
AT&T Inc.
01.2012 - 06.2015
Premises Technician
AT&T
08.2010 - 01.2011
Tech Support Coordinator
Verizon Wireless
10.2008 - 07.2010
Customer Service Rep
Southernlinc Wireless
07.2004 - 08.2008
Customer Service Specialist/RAM
BellSouth
12.1998 - 06.2004
Bachelor of Science - Information Technology
Strayer University
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