DECARRIA SMITH
CLINTON,MS
Summary
Highly organized and dependable professional eager to secure an entry-level position that requires strong administrative support and knowledge of computer software, clerical and organizational skills and that will allow me to as a member of a collaborative problem-solving team to promote the goals and objectives of the company.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
GE APPLIANCE (CALL CENTER REMOTELY)
10.2022 - Current
- Manage day to day customer orders and issue resolution through Customer Service work processes and systems
- Provide strong customer service and assistance on escalated calls
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
- Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
- Communicating with customers in their native language by telephone, email and online to provide outstanding service
- Makes corrections and adjustments
Medical Secretary
MEDICAL MALL HEALTH SERVICES OF MISSISSIPPI
08.2020 - 09.2022
- Schedule Appointments (new and follow-up)
- Verify Insurance
- Maintained a clean and organized front work area and patient lobby
- Update, prepare and file patient medical records
- Demonstrates courteous, professional, and cooperative behavior towards patients, visitors, coworkers, and providers
- Execute paperwork as necessary for each patient including patient charts, filing, and follow-up phone calls
- Facilitates collection of outside medical records for patients and indexes paperwork for scanning process
- Maintains provider correspondence, reports, and statistics
- Front desk duties including checking patients in, making sure all necessary paperwork is filled out, scheduling follow up appointments upon patient check out
- Performs general office work including filing, copying, and processing of mail and other paperwork
- Responsible for general filing, stocking of supplies and assists in ordering supplies
- Provides clerical and support services as necessary to manage the department efficiently
Customer Service and Money Center
WALMART
08.2018 - 07.2020
- Process Returns, Refunds, Orders and Exchange
- Assist with customer purchases
- Answer customer questions via telephone, face to face and email
- Handled professionally any customer concerns and complaints
- Ran Cash Register
- Process Credit and Cash Payments
Education
Associate Degree - General Studies
HINDS COMMUNITY COLLEGE
05.2024
High School Diploma - undefined
YAZOO CITY HIGH SCHOOL
01.2018
Skills
- Work Independently
- Exceptional Time-Management
- Communicator
- Data Entry
- Multi-line Phone Answering
- Excellent Customer Service Skills
- Interpersonal Skills
- Dependable
- Good- Problem Solving Skills
- Empathic
- Organizational Skills
- Multi-Tasking Skills
- Detailed
Timeline
Customer Service Rep
GE APPLIANCE (CALL CENTER REMOTELY)
10.2022 - Current
Medical Secretary
MEDICAL MALL HEALTH SERVICES OF MISSISSIPPI
08.2020 - 09.2022
Customer Service and Money Center
WALMART
08.2018 - 07.2020
Associate Degree - General Studies
HINDS COMMUNITY COLLEGE
High School Diploma - undefined
YAZOO CITY HIGH SCHOOL
Similar Profiles
Alex UshindiAlex Ushindi
Manufacturing Operator at Ge ApplianceManufacturing Operator at Ge Appliance
SHANNON ROSESHANNON ROSE
CUSTOMER SERVICE REPRESENTATIVE at ALPINE ACCESS/GE RETAIL BANK- REMOTE CALL CENTERCUSTOMER SERVICE REPRESENTATIVE at ALPINE ACCESS/GE RETAIL BANK- REMOTE CALL CENTER
Shawn TurveyShawn Turvey
Appliance Repair Technician/Company Owner at Appliance Wizard (a GE authorized service company)Appliance Repair Technician/Company Owner at Appliance Wizard (a GE authorized service company)