Decem Feng
La Puente,CA
Summary
Highly organized and proactive insurance assistant with experience coordinating between clients, colleagues, and insurance companies. Skilled in data entry, document management, and handling multiple tasks while maintaining attention to detail. Committed to delivering excellent customer service and supporting team operations efficiently. Fluent in both English and Mandarin with strong communication and problem-solving skills. Quick to learn new processes and systems, and eager to contribute organizational skills and a service-oriented mindset to help ensure smooth and accurate insurance operations.
Overview
3
3
years of professional experience
Work History
Server / Cashier / Food Runner
5 Pot
05.2023 - Current
- Managed multiple tasks simultaneously during peak hours, including greeting guests, taking orders, running food, and handling payments, demonstrating excellent time management and multitasking skills
- Maintained positive communication with customers to quickly resolve issues and enhance satisfaction
- Coordinated between front and back of house to ensure smooth service
- Remained detail-oriented and dependable in a fast-paced, high-pressure environment, reducing errors
Insurance Assistant
DP Insurance Agency
06.2022 - 12.2023
- Assisted clients with policy inquiries and claims processing to enhance customer satisfaction.
- Coordinated and processed various insurance policies and client documents, ensuring accuracy and smooth workflows
- Communicated effectively with clients to answer questions and follow up on needs, improving client satisfaction
- Proficient in Excel, Word and other office software for data entry and document management
- Worked closely with insurance companies and team members to complete daily tasks efficiently
Education
Bachelor - English Translation And Interpreation
Wuhan Polytechnic University
06-2020
Skills
- Teamwork and collaboration
- Organizing and prioritizing work
- Document management
- Policy administration
- Insurance software
- Time management
- Professional ethics
- Customer service
Timeline
Server / Cashier / Food Runner
5 Pot
05.2023 - Current
Insurance Assistant
DP Insurance Agency
06.2022 - 12.2023
Bachelor - English Translation And Interpreation
Wuhan Polytechnic University
Similar Profiles
Liu XiaLiu Xia
Restaurant Manager at Happy Lamb Hot Pot (formerly Little Sheep Hot Pot)Restaurant Manager at Happy Lamb Hot Pot (formerly Little Sheep Hot Pot)
Edwin Reyes JrEdwin Reyes Jr
Food Runner / Busser / Server at K-Pot Korean BBQ & Hot PotFood Runner / Busser / Server at K-Pot Korean BBQ & Hot Pot
Scott LuuScott Luu
Server at King Pot Korean Bbq & Hot PotServer at King Pot Korean Bbq & Hot Pot
Nicholas HuizaNicholas Huiza
DJ Assistant at MB EntertainmentDJ Assistant at MB Entertainment
Mia TovarMia Tovar
Sales Lead at Pandora JewelrySales Lead at Pandora Jewelry