Summary
Overview
Work History
Education
Skills
Timeline
Generic

December Marquez

Aurora,IL

Summary

Proven in enhancing customer satisfaction and loyalty at Walmart, I excel in customer service excellence and cash handling. Demonstrated ability to resolve complaints with empathy, achieving significant improvements in customer loyalty. Skilled in maintaining confidentiality and compassionate communication, I bring a strong work ethic and integrity to every role.

Overview

24
24
years of professional experience

Work History

Customer Service Cashier

Walmart
10.1993 - 02.1995
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Cashier

Texaco Gas Station
02.1997 - 08.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Waitress Supervisor

El Paso Bar & Grill
08.1999 - 02.2004
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.

CNA

Harborview Thomaston
03.2016 - 11.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

Education

High School Diploma -

Pasco Comprehensive High School
Dade City, FL
06-1993

Skills

  • Customer service
  • Work ethic and integrity
  • Task delegation
  • Patient care
  • Customer satisfaction
  • Complaint handling
  • Patience and composure
  • Customer service excellence
  • Bathing assistance
  • Cash handling
  • HIPAA compliance
  • Cash register operation
  • Written and verbal communication
  • Waiting tables
  • Maintaining confidentiality
  • Customer focus
  • Compassionate communication

Timeline

CNA

Harborview Thomaston
03.2016 - 11.2017

Waitress Supervisor

El Paso Bar & Grill
08.1999 - 02.2004

Cashier

Texaco Gas Station
02.1997 - 08.1999

Customer Service Cashier

Walmart
10.1993 - 02.1995

High School Diploma -

Pasco Comprehensive High School

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December Marquez