Summary
Overview
Work History
Education
Skills
Bilingual
Languages
Timeline
Generic

Decenia Torres

SANTA ROSA,California

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Graton Resort Casino. Proven ability to enhance guest satisfaction through effective communication and personalized service. Skilled in point-of-sale operations and maintaining cleanliness, fostering loyalty and trust among customers.

Disciplined attendant consistently provides superior customer service. Skilled organizer of orderly environments with eye for fine details. Proficiently maintains area cleanliness while offering assistance to patrons.

Overview

3
3
years of professional experience

Work History

VIP Attendant

Graton Resort Casino
01.2025 - 04.2025
  • Resolved customer inquiries promptly, contributing to positive guest experiences and retention.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Server

Graton Resort Casino
02.2022 - 11.2024
  • Delivered exceptional customer service by actively engaging with guests and addressing inquiries.
  • Assisted in menu knowledge training to enhance team efficiency and guest experience.
  • Maintained cleanliness and organization of dining areas to ensure optimal guest satisfaction.
  • Adapted quickly to changing environments during peak hours, improving overall service flow.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

General Education

Elsie Allen
Santa Rosa, CA
08-2012

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Initiative and Self-motivation
  • Customer service
  • Point of sale operation
  • Beverage preparation
  • Tableside etiquette
  • Menu item recommendation
  • Point-of-sale system
  • Responsible beverage service

Bilingual

Bilingual English and Spanish 

Languages

English
Full Professional

Timeline

VIP Attendant

Graton Resort Casino
01.2025 - 04.2025

Server

Graton Resort Casino
02.2022 - 11.2024

General Education

Elsie Allen

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