DeChandra Banks
Petersburg,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
2
2
Certificate
Work History
Telesales Insurance Agent
BroadPath Healthcare
01.2023 - 12.2023
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Made average of 30 outbound and inbound calls per day
Trainer Coordinator
Tivly
01.2020 - 01.2023
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Enhanced student comprehension and shortened learning process through new teaching methods.
- Facilitated learning with creation of engaging written and oral assignments.
- Trained and mentored over 300 of new personnel hired to fulfill various roles
Telesales Representative
Progressive
01.2019 - 01.2020
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
- Made average of 30 inbound calls per day
Supervisor
Teleperformance
05.2015 - 01.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Certification - Medical Administrative Assistant
Blue Ridge Job Corps Center
Marion, VA02.2014
Skills
- Business Development Understanding
- Group and Individual Instruction
- Telecommunications Systems
- Customer Service and Assistance
- Promotions and Marketing Strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed Life and Health Agent
- Licensed Medicare Agent
Quote
"Shoot for the Moon. Even if you miss, you'll lang among the stars"
Norman Vincent Peale
Timeline
Telesales Insurance Agent
BroadPath Healthcare
01.2023 - 12.2023
Trainer Coordinator
Tivly
01.2020 - 01.2023
Telesales Representative
Progressive
01.2019 - 01.2020
Supervisor
Teleperformance
05.2015 - 01.2019
Certification - Medical Administrative Assistant
Blue Ridge Job Corps Center
- Licensed Life and Health
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