DeChanta Knox

• Delivering an exemplary associated experience with every interaction is my obsession.
• Educate leaders and associates on the optimal usage of self-service tools and supporting resources.
• Demonstrate subject matter expertise in benefits, policy, and payroll topics while maintaining unwavering commitment to confidentiality.
• Enter, analyze and review associate data with timeliness and accuracy in HRIS and payroll systems.
• Draft and distribute communications to associates and leaders, providing timely updates and facilitating efficient decision-making.
• Provide valuable support to managers by addressing associate inquiries related to time/attendance, benefits, policies, accommodations, and Leave of Absence.

• Led trainings and/or start of shift meetings to a group of 20+ associates.
• Demonstrated expert-level knowledge in optimizing work processes and enhancing training methodologies in at least two production departments.
• Analyzed survey and performance report data, identifying opportunities for improvement and re-training needs.
• Utilized a diverse range of instructional techniques to enhance student learning, including role playing, lectures, and simulations.
• Kept abreast of advancements in fulfillment operations and customer service through regular reading of relevant journals, books, and magazine articles as well as, networking opportunities.

• Launched the Behind the Smile onboarding experience for back-half days, facilitating and resolving conflicts to onboard 7500+ associates. Achieved a 96% DAY2 return rate and received an average Connections score of 99.8% for overall DAY 1 experience in year one.
• Aligned efforts with Operations, Support teams (Safety, PXT, IT), and Loss Prevention to accomplish program and business goals.
• Consistently adapted to changing circumstances, directions, and strategies, achieving exceptional results.
• Delivered performance-related messages, corrected sub-par behaviors, and celebrated successes with exceptional ability.

• Trained and assisted in onboarding 400+ associates and 10 exempt leaders in eight months in preparation for success.
• Effectively utilized various digital modalities to deliver training in addition to small group presentation and live standard work demonstration.
• Modeled the characteristics and desired behaviors of an Amazonian while maintaining expert level knowledge and performance results in path.
• Zero unexcused absences while holding the Learning Ambassador role.

• Demonstrated consistent top performance and achieved monthly document positives from the first month of employment.
• Consistently maintained perfect attendance throughout tenure.
• Demonstrated exceptional performance in sort functions such as induct and rebin.
• Recruited by Learning as Learning Ambassador upon endorsement from area managers.

• Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
• Revitalized business plans and realigned division objectives, resulting in increased overall profits and improved customer satisfaction performance.
• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies, and company policies.
• Championed the disruptive Customer First philosophy, benefiting both the credit card industry and other businesses.

Started as a telephone customer satisfaction representative and within six months, promoted to Officer of the company.

• Enhanced skilled nursing unit performance through collaboration with leadership.
• Promoted company precepts and ensured adherence to facility standards, State requirements, while maintaining high customer satisfaction and resident care.
• Optimized on-boarding and off-boarding procedures to enhance employee experience and minimize attrition.