Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dechanta Thompson

Binghamton,United States

Summary

Efficient Office Assistant with 10+ years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

Achieve NY
Binghamton, NY
01.2023 - Current
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in development of social skills to become integrated in community.

Customer Service Representative

Security Mutual Life Insurance
Binghamton, NY
08.2018 - 01.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Front Desk Agent/Receptionist

Holiday Inn
Binghamton, NY
07.2017 - 07.2018
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Office Assistant/Clerk

Staff Kings/NYS Office of Temp. Disability
Binghamton/Endicott, NY
12.2016 - 07.2017
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Updated employee paperwork and records.
  • Maintained business records by updating customer information.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Reviewed files, records and other documents to obtain information or respond to requests.

Education

Some College (No Degree) -

University of Phoenix
Tempe, AZ

Skills

  • Documentation and Reporting
  • Data Entry
  • Customer Service
  • Clerical Support
  • Microsoft Office

Timeline

Direct Support Professional

Achieve NY
01.2023 - Current

Customer Service Representative

Security Mutual Life Insurance
08.2018 - 01.2023

Front Desk Agent/Receptionist

Holiday Inn
07.2017 - 07.2018

Office Assistant/Clerk

Staff Kings/NYS Office of Temp. Disability
12.2016 - 07.2017

Some College (No Degree) -

University of Phoenix

Similar Profiles

CREATE PROFILE
Dechanta Thompson