De'Chara Moore
Garland ,TX
Summary
Responsible Collections Specialist looking for position with increased responsibility. Proficient in Industry products, compliance requirements, and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Collector
Exeter Finance
Irving, TX
07.2019 - Current
- Maintained detailed documentation of all collection activities, ensuring accurate record-keeping and facilitating effective communication with internal stakeholders.
- Coordinated closely with legal departments when pursuing litigation as a last resort for non-responsive or uncooperative debtors.
- Reduced delinquency rates by implementing effective collection strategies and maintaining a professional approach.
- Collaborated with cross-functional teams to develop comprehensive solutions for complex accounts and high-risk clients.
Late Stage Collector
Exeter Finance LLC
Irving
11.2018 - 07.2019
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
Call Center/ Collections Generalist
Rent A Center
Plano, TX
01.2015 - 10.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Worked in call center environment handling manual and automatically dialed outbound calls
- Achieved performance goals on consistent basis
- Maintained high volume of calls and met demands of busy and productive group
- Collected on delinquent accounts to reduce overdue balances
Education
Mesquite High School
Mesquite, TX05.2011
Skills
- Mastery of Microsoft office programs (Word, Excel, PowerPoint)
- Effectively handle multiple assignments in a dynamic environment and excellent organizational skills
- Ability to train, motivate, and supervise customer service employees
- A team player, acknowledged as a "Total Quality Customer Service Professional"
- Persuasive Communication
- Negotiation
- Educating Consumers
- Computer Literacy
- Calming Strategies
- Issue Investigation
- Client Relations
- Negotiation and Resolution
- Call Control
- Performance Strategies
Timeline
Senior Collector
Exeter Finance
07.2019 - Current
Late Stage Collector
Exeter Finance LLC
11.2018 - 07.2019
Call Center/ Collections Generalist
Rent A Center
01.2015 - 10.2018
Mesquite High School